Norton’s fi rst major spa project was at Four Seasons Bali (above); one of his favourite treatments was in Thailand (opposite)


gave it a whole new look and feel and did things that back then weren’t commonplace.” In 1989, Norton got his start with Four Seasons


aſt er he was off ered a role at Le Quatre Saisons Mon- tréal. “I was in charge of hotel operations, and the spa was part of it. Since I’d tasted it a bit in Washing- ton, I immediately took to it,” he remembers. “T e spa as a business component and what it can do for a hotel environment has always fascinated me.” When Norton moved to the Four Seasons Resort


Bali at Jimbaran Bay as general manager, he became involved with his fi rst major spa project. “We decided to tear down the original spa and I worked with a pretty interesting spa team including an architect [Grounds Kent], spa consultant [Blu Spas Inc], inte- rior designer [Hinke Zieck] and landscaper [Made Wijaya],” he says.


“It was an incredible operation, an amazing experience.” T e spa opened in 1997; it’s since been named one of the top spas in the world by Condé Nast and Travel + Leisure, Norton adds proudly. T e following year, Norton helped open a second spa at the Four Seasons Resort Bali at Sayan, reinventing an indigenous Balinese spa in more contemporary terms.


SPA BUSINESS 4 2010 ©Cybertrek 2010


Norton worked for many years in Asia with Neil Jacobs, a regional


vice-president for south-east Asia out of Singapore (see SB05/2 p18). Jacobs was also the fi rst chair of spa development for Four Seasons and when he moved to the Starwood Capital Group in 2008, Nor- ton inherited the position of spa task force chair. “I’d been in Asia for a long time, I worked in the US for 20 years, and I grew up in Europe, so I brought a global perspective to the role. We’d built a


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