Cover Photo:
Kruuse pet products, page 48.
September 2010
As I’m sure you have noticed, at 52 pages this is our biggest issue to date. What you may not have yet realised is just how much invaluable information is packed! As well as the View From the Shop
Floor (pages 8 & 9), we bring you our new Website Spotlight feature, for which we have compiled profiles on some of the leading websites from brands across the industry, making your time spent surfing a little easier. From page 15 is the fourth edition of Retail Plants & Shrubs, a bumper edition that includes a preview of the Four Oaks show. Then flick to pages 39 – 43 for the lowdown on Glee 2010:
EDITORIAL: Editor: Naomi Davis
naomi.davis@onecoms.co.uk
PRODUCTION: Graphic Designer: Kerri Cuthbert
kerri.cuthbert@
onecoms.co.uk
SALES: Group Sales Manager: Donna Jenkins
donna@onecoms.co.uk Online Edition: Rebecca Hubbard
rebecca.hubbard@
onecoms.co.uk Advertising Sales: Kerry Watson
kerry.watson@onecoms.co.uk Yearbook Sales: Nuria MacDonald
nuria.macdonald@
onecoms.co.uk
ADMINISTRATION: Accounts: Carole Todd
carole.todd@
onecoms.co.uk Reception: Joanne Cluer
jo@onecoms.co.uk
SOLEX REVIEW 7
VIEW FROM THE SHOP FLOOR 8 David Little’s musings on innovation, technology & finance.
WEBSITE SPOTLIGHT 10 A new feature focusing on the best websites around.
Published by onecoms, a trading division of Media One Communications Ltd. Geneva House, Park Road, Peterborough, PE1 2UX. Telephone 01733 756555.
www.onecoms.co.uk Copyright 2009, all rights reserved. No part of this publication may be reproduced in any way without written permission from the publisher. All views and opinions expressed are not necessarily those of the publisher.
the new show manager; plans for the future; the floorplan; the brands and the products. Not to neglect some of those shows already passed, page 7 offers a selection of innovations from Solex, whilst pages 44 & 45 will serve as a reminder to those of you that were at Exclusively Housewares. If all this isn’t enough, on page 50 we
introduce you to Mark Dickens, a customer behaviour specialist that has worked with retailers including B&Q, Kingfisher, Tesco and Wyevale, and who will be on hand at the AQUA show offering advice on how to ‘cash in on customers’. In this issue’s Last Word, Mark explains why he feels that garden and hardware retailers need
FROM THE EDITOR 4 The latest news and dates for your diary.
INDUSTRY NEWS 6 Happenings within the garden and hardware industry.
to start engaging with customers’ emotions. With inflation well above the targeted 2 per cent, increasing prices squeezing shoppers’ purses and another dive in house prices, the next few months will require creative thinking; if there is a topic you would like explored in a future issue, or you want to get on your soap box in the Last Word, email me at
naomi.davis@onecoms.co.uk Meanwhile, be sure to say ‘Hi’ if you spot me at Glee!
Naomi Davis, Editor
15 RETAIL PLANTS & SHRUBS Our supplement for the horticulture industry.
39 GLEE PREVIEW The top finds at this year’s show.
44 EXCLUSIVELY HOUSEWARES REVIEW
46 PRODUCT INNOVATIONS The essential collection.
50 LAST WORD Mark Dickens on why feeling is everything.
Garden & Hardware News 3
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