...it’s the rest of us – the Independents who need to have an Operations
Manual in place to explain “how I run my business.”
Transmission in Idaho. Steve is the only Service Writer; Marj is the busi- ness manager. The Croyles attended the last ATRA Expo during which Marj contracted the H1N1 flu virus. She became seriously ill which took her out of the transmission shop along with her caring husband. The Croyles have agreed to let there story be told in order for others like them to avoid the stress and complications that follow when the Operations Manual project is not fin- ished. Here’s what Steve says:
This whole ordeal with Marj has
made an impact on me as to the impor- tance of an Operation Manual. I had been reading your articles and had started working on one and told Marj she needed to do the same thing with her job, but you know how it goes... When I was breaking away from the hospital while she was in ICU and coming over to the shop trying to figure out how to do payroll, make deposits,
record deposits, pay taxes (I had no concept of how many taxes we pay) and my stress level was through the roof I knew first hand how critical an Op Manual was. Of course my crew knows how valuable one for the shop would be. Stupid things like where is the paper for the printer... where is the file on your computer to print off the phone logs... Who do we buy ________ from?
We have a sign on the wall for all
to see that says: “Do you want to talk to the man in charge or the woman who knows what is going on”? I have always had my hands full doing the customers and the crew. I am having a tuff [sic] time even wanting to be here at the shop. I’m not wanting to do this without Marj. I have a huge responsi-
DO YOU WANT TO GET IN THE
HIGH PERFORMANCE REBUILDING BUSINESS??
bility to my crew and their families as well as my own so here I am.
In the true spirit of the ATRA
“good guys”, Steve adds the following:
Paul, I would be honored to be part
of an article that shares the importance of the Operation Manual. If it prods anyone into doing one it would be worth sharing our experience. Let me know what I need to do to help.
I too would like to help you to
“pull the trigger” and prepare for the future before the future “pulls the trig- ger” on you. Paul Mathewson
m&
mtransmission@shaw.ca
906 440 4600 (Michigan) 705 942 2005 (Canada)
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Transmission Specialties carries a complete line of street and high performance torque converter kits as well as individual components.
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www.transmission-specialties.com
GEARS May/June 2010 51
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