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Luxury levels In a spa,
the changing room
‘speaks volumes’ to
guests about how
they’ll be treated
lockers should be wheelchair-accessible level of experience and service visitors the club, and will they therefore need
and big enough to store prosthetic limbs can expect throughout their visit. somewhere to separately store their
and walking aids including crutches and Little touches – the lighting, the smell, clothes and their used gym kit?
sticks, as well as clothes, valuables and the grooming facilities – as well as the Along with the blend of lockers,
sports bags. They should be clearly furnishings speak volumes about how consider the number of private changing
labelled with ‘Priority for the Disabled’, guests can expect to be treated. How cubicles, grooming stations, seating and
have special handles on the keys, and use the changing space is maintained also circulation space required, particularly
tactile and Braille number discs. reinforces the level of service they can at peak times. All of these factors will
anticipate. Overfl owing towel collection impact on guest comfort and make a
health club spa points, slippery fl ooring, empty shampoo lasting impression.
Health clubs that offer spa facilities have and conditioner points in the showers or Operators should also consider
a balance to strike between upbeat piles of abandoned robes will instantly which locking system would be most
fitness and relaxing spa. Should they make guests question the service levels. appropriate. Will spa guests really
offer separate changing areas for the The design and the fi nish of the want to carry a key fob around the
gym and the spa, each with a different lockers should fully refl ect the brand spa, along with their purse or wallet?
finish and ambience? Is the gym close image and overall interior design of the Digital keypad lockers are one possible
enough to the spa area to be able to individual spa, but this is just the start alternative, with the four-digit code
combine the changing facilities? If the of the process. It’s also important to also used to make purchases in the spa
club has a full day spa offering, do they determine the size, type and number – retail, food and beverage, additional
actually want spa guests and fitness of lockers that will be needed. Will treatments – without having to revisit
members to meet? guests expect to fi nd a luxurious locker the changing room to fi nd money.
Ultimately, availability of space is likely containing a hanging robe, towels, a pair
to dictate. However, particularly in spa, of slippers and a jewellery pouch? Are john gibbs
the changing rooms can convey the they likely to work out while they’re at
healthclub@leisuremedia.com
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