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knowledge
ttglive.com
Mystery Shopper
from Broadstairs
The mystery shopper visited two agencies in Broadstairs, Kent, on a Sunday
morning, then searched Google for “business-class flights to New York”, before
phoning a company advertising on Teletext
This week’s challenge: The mystery shopper asked for
business-class flights for a group of four adults planning to
travel to New York in April 2010 for four nights. Accommodation
was not required
CHALLENGE AT A GLANCE.
Who: Budget: £4,300 Where: New York
Seal the deal with these tips from Training for Travel
Rock on: One of the best views Comfort eating: For one Flights of fancy: Helicopter Face the music: Tell clients
For more training tips
of Manhattan and Central Park is of the best breakfasts, head to tours of the city are worth to keep an eye out for bands
and courses, go to
from the top deck of the Rocke- Roxy Delicatessen on 47th street. pre-booking to avoid queues. performing at department stores
feller Center. It’s not as crowded It’s not cheap, but it’s a great They make a great experience for such as Bloomingdale’s. The
trainingfortravel.com
as the Empire State Building, and place to soak up some Manhat- a special occasion. Prices start at entertainment is usually in the
or
also has a gift shop. tan atmosphere. about £90 for a 20-minute flight. evening but is free to shoppers.
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of Mystery Shopper is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
To be in with a chance of winning one of 5 places
on our pamper day at Ocean Hotel all you need to
Butlins Ocean
do is answer the following:
How much is a 2 hour spa session?
Hotel Competition
____________________________________
Win a day at the new Ocean Spa
Email your answer along with your name, agency and agency
The contemporary new Ocean Hotel with spa is the perfect place for your Butlins number, address, telephone number and email details to:
guests to experience fun and relaxation. The Ocean Spa is different to most other
agency.sales@bourne-leisure.co.uk or post your answer to: Agency
Spas as we have incorporated a range of colours, a unique snow cave, Sales, Bourne Leisure, 1 Park Lane, Hemel Hempstead, Herts HP2 4YL.
disco showers and relaxation pods to provide a unique sensory experience.
Our treatments have also been designed with fun and pampering in mind such as
Closing date: 25 September 2009
the Premier League Massage for men, Beauty and the Beach or the Marshmallow
Terms and conditions: All entries must be received by 5pm on 25 September 2009.
Medley Facial for teens! Each spa session last 2 hours and is just £19 per person Winner will be notified by 30 September 2009. Spa winner will be invited for a
and treatments range from £20 to £125.
travel agent spa pampering day in November.
38565 ASALES OCEAN HOTEL ADVERT FOR TTG.indd 1 11/9/09 11:16:55
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