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knowledge
ttglive.com
Mystery Shopper
from Weymouth
The mystery shopper visited two agencies in Weymouth on a Saturday
afternoon. They then selected a website and a sponsored link following an
internet search for “flight to New York”.
This week’s challenge: The mystery shopper asked for a
four-night New York city break in July for two adults wanting
four-star accommodation near the main shops and tourist
attractions. Flights were also required.
CHALLENGE AT A GLANCE.
Who: Budget: £2,000 Where: New York
Seal the deal with these tips from Training for Travel
Tour guides: The Empire State Bargain buys: For clients Star gazing: For some celebrity All hail!: Cabs are easily hailed
For more training tips
Building is a popular tourist wanting to shop for clothes, spotting, visit 21 restaurant. but warn customers that New
and courses, go to
attraction. Suggest clients get suggest Woodbury Common Ricky Gervais, Bill Clinton and York traffic can be intense,
the most out of a tour by avoiding Shopping Outlet. It’s an hour by Frank Sinatra have eaten here. which may ramp up the fare. It
trainingfortravel.com
weekend queues and paying a coach from Manhattan and costs You can even book their may even be quicker to walk
or
little extra for an audio guide. £30 but the discounts are great. favourite tables. shorter journeys.
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of Mystery Shopper is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
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