p28-29 letters jun5 2/6/09 17:32 Page 28
Your letters
Response from P&O Cruises
over online discounting
In response to your recent cover story “P&O
doubles its online discounts” (TTG May 29), it
I beat web quote:
is worth being absolutely clear on what P&O
Cruises is doing.
We are applying a 10% online discount to a
selection of cruises which carry either a 5% or
10% bonus commission for agents already.
In the current market we are making every
give me a Ferrari!
effort to stimulate demand and make booking a
cruise an appealing holiday choice for customers.
We have invested heavily in exciting new JUST THOUGHT I would share with I did get the booking, and for less
ships and in working with agents to fill them. you something which, for me, is LET than she had on her internet quote,
We have some inventory available on selected the quote of the 21st century.
OF THE
TER
and from Birminghaham (her
itineraries where we need to stimulate demand A female client walks into the nearest airport) and not Gatwick
further and where current co-op marketing office and says: “Hello, I saw you
WEEK
as quoted.
with agents isn’t driving the volume we require. back in March in respect of looking “How did you do that?” she asked.
By increasing our sales activity, both online to take my husband to the Ferrari “Forty years of being a travel agent
and through agents, these efforts benefit the Museum & Race Track in Italy. without the internet,” I replied.
travel market as a whole and agents still have “You were the only agent who knew How do we keep our cool? I’ve got an
every opportunity to be competitive and offer anything and gave me plenty of information. electric fan in the office – how about you?
at least as good a deal, if not better, while “I don’t want to book anything with you,
retaining good margins. but I just want you to check that I have got the Neil Brazier.
We have commitment to fill and we will do best deal from the internet.” partner, Stourbridge Travel
what is necessary to ensure our ships leave with
full occupancy on each sailing. It is likely that
we will be doing similar activity in the future, Tipto anniversary roadshow food and wine, and superb entertainment.
where we have specific need on other brands served up a perfect mix I was also amazed to win £50 just for having
within the Complete Cruise Solution portfolio. I recently attended a Tipto roadshow, during a photo of Tipto’s “Tipto Terri” under my chair,
their 10th birthday tour. so special thanks for that.
Giles Hawke It was a fabulous night, with a great mix of
sales and customer services director, informative and interesting exhibitors. Ava Coffin
Carnival UK In addition, we were treated to good business associate, Designer Travel
ART & DESIGN HOW TO CONTACT US
travel trade gazette
Nick Bartolucci group head of design 020 7921 8014 Address TTG, First Floor, Ludgate House, 245 Blackfriars Road, London SE1 9UY
Jasveer Mehay art editor 020 7921 8430 Email Initial followed by
surname@ttglive.com eg
lhuxley@ttglive.com
uk & ireland edition
(except for those listed)
Issue 2869
COMMERCIAL
Letters
ttgletters@ttglive.com
Deborah Dewe sales director 020 7921 8025
Website
www.ttglive.com
Features and Supplements 2009 List
ttgfeatures@ttglive.com
EDITORIAL
Jamison Nesbitt sponsorship sales director 020 7921 8457
Sheryl Makin advertising manager 020 7921 8023
Fax Editorial 020 7921 8032/8033
Lucy Huxley editor 020 7921 8008
Emma Barnes business development manager 020 7921 8508
Fax Advertising 020 7921 8034
Eric Findlay senior account manager 020 7921 8022
NEWS Ricky Wilkes account manager 020 7921 8195
SUBSCRIPTIONS
Lee Hayhurst news editor (cruise) 020 7921 8156
Jane Carnall new media sales manager 020 7921 8044 To subscribe, renew or check on non-delivery of your copy of TTG, call
Chris Gray deputy news editor (aviation) 020 7921 8003
Simon Pilkington sales executive 020 7921 8019 020 8950 9117 or email
ttg@alliance-media.co.uk
Martin Ferguson reporter (business travel) 020 7921 8011
Vanessa Powell journal administrator 020 7921 8029
maferguson@ttgbusiness.com
Travel Trade Gazette is registered as a newspaper at the Post Office.
Rupert Murray reporter (agents; operators; hotels) 020 7921 8010 ADVERTISEMENT PRODUCTION
Stephen Miller production manager 020 7921 8027
stephen.miller@ubm.com
Printed by Polestar Colchester Ltd. ISSN 0262-4397
FEATURES AND SUPPLEMENTS Nicola Hembra production controller 020 7921 8332
nicola.hembra@ubm.com
© UBM Live 2009
Robin Searle features and supplements editor 020 7921 8001
Mark Saunders digital production 020 7921 8386
mark.saunders@ubm.com
Philippa Jacks deputy features editor 020 7921 8038
Olivia Hemmings features reporter 020 7921 8004 EVENTS
Katherine Lawrey supplements and training reporter 020 7921 8018
Katherine Mannix event producer 020 7234 8729
katherine.mannix@ubm.com
April Hutchinson ttgluxury editor 020 7921 8440
alhutchinson@ttgluxury.com
Ellie Spreckley event co-ordinator 020 7955 3751
eleanor.spreckley@ubm.com
TTGLIVE.COM
PUBLISHERS
Charlotte Walsh web editor 020 7921 8006
Paula Martin publisher 020 7921 8026
David Goulthorpe group director
EDITORIAL PRODUCTION
Michael Walsh group production editor 020 7921 8013
Subscription rate £130 a year in the UK and Ireland, $275 per year overseas. Single copies available at £2.42 in the UK and $6.50 overseas. Unsolicited material cannot
Matthew Parsons deputy chief sub-editor 020 7921 8015 be returned. While we take every care of photos and manuscripts submitted to TTG (UK), we cannot accept responsibility for loss or damage. The contents of TTG (UK) are
Paul Revel sub-editor 020 7921 8017 subject to reproduction in information storage and retrieval systems. Refunds on cancelled subscriptions will be made at the publisher’s discretion, unless specifically
guaranteed in the terms of the subscription offer. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means,
electronic or mechanical including photocopying, or recorded in information storage or retrieval systems without the prior written consent of the publisher.
28 05.06.2009
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64