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ttglive.com
shop security knowledge
the shop window or Incident aftermath this kind, and managers have been briefed
customers. Store After an incident, the on filtering this information to shop staff.
them securely. first priority is to ensure If formal incident training isn’t provided,
■ Don’t obliterate your no one is hurt and call it is worth making sure staff are at least
shop window with so for medical help if they familiar with any security devices in the
many offers that you are. Then call the police. shop, and posting security procedures on
can’t see activity Don’t touch anything. the intranet or pinning them up on a
going on outside and And, if possible, close the noticeboard so they can be easily accessed.
you can’t be seen shop, asking witnesses It may also be worth setting up a
from outside. to stay behind. neighbourhood watch system in your area
■ Arrange your shop
“The most
Serious incidents such among local shops and businesses. Members
floor so that people
important thing
as an armed robbery can can then quickly alert everyone if they spot
can’t enter/exit too be traumatising for those suspicious behaviour.
quickly and easily.
is not to put
caught up in the event, However, while it’s important that agents
Stagger desks in a
yourself or
so staff may require are aware of their surroundings, Monk says
zigzag design. It counselling. Larger it’s vital that they don’t try to be a hero.
won’t deter customers
your colleagues
companies are likely to “Money and goods can be replaced – but
but it might deter
in danger by
have inhouse resources you can’t,” he says.
possible criminals. or will organise support
■ If you are confronted,
taking risks”
from third parties.
comply with the Tui, for example, has a
intruder’s demands
Mike Monk, Abta
Retail Incident Support
and don’t make any Team in each region,
USEFUL CONTACTS
sudden movements. If you do as de- which incorporates regional sales managers
manded, 99% of the time they will take and deputy managers who have all been
■ Abta.com ■ Victim Support
the money without hurting you. trained for these sorts of incidents and will
Employment issues: ■ victimsupport.org.uk
Security in the ■ 0845 303 0900
arrange for an external company to provide
Workplace (England, Wales &
Be a good witness counselling within 48 hours of an incident.
Northern Ireland)
If you are threatened, Monk advises focusing They will also liaise with police and ensure
■ Crimestoppers ■ 0131 668 4486
on a couple of key features about the staff get home safely after an incident.
■ crimestoppers-uk.org (Scotland)
intruder (such as a tattoo, scar, unusual If you work for a smaller company that
■ 0800 555111
mannerism or regional accent), rather than doesn’t offer such support, you can still get
trying to remember a lot, vaguely. Then, as help through the national charity Victim
soon as you can after they have left the Support, and the police will also be able to
premises, write down what you can remem- direct you towards further help.
ber – rather than discuss the raid with col-
leagues or customers, as you might taint the Training
evidence if you later tell police what others It is worth being clued up on how to reduce
witnessed, rather than what you saw. risk and how to act when a situation occurs.
Abta members will find the back page For example, since the machete hold-up
of the Security in the Workplace document at Thomson in March, the company has
contains a checklist of key features to make introduced an Incident Fact Card, which
a note of about the intruder(s). provides directions to follow in instances of
05.06.2009 35
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