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In association with Hummus Bros dips into Epos


efficiency and best customer satisfaction in my business?’” he says. It’s also crucial to invest in a system that can move with both the business and evolving trends. “For independent businesses, long- evity is key,” Xu believes. “Operators should do their research and chose a solution that grows with them, a cloud-based solution that easily integrates with other services, will ensure their software is always up to date and gives them access to the latest features. Our world is changing constantly, so operators should make sure they choose a supplier that can ensure their Epos platform can grow alongside their business.” Finally, operators should also consider that cash is – albeit slowly – on its way out, having been overtaken by other payment methods for the first time in 2015. “While it’s still the predominant payment mechanism in the country at 48% of transac- tions, it’s gone down to less than 50% for the first time,” Smith notes. “And we would hope that it would continue to decline given the costs, both explicit and hidden, of dealing in cash for businesses.


“Over the next 12 months, we also believe an increasing range of direct to bank payment mechanisms, such as pay by bank app and dig- ital wallets that use the bank account as a trans- action mechanism, will come to market quickly and scale quickly. Businesses need to be geared up to accept those forms of payment.”


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When Mediterranean restaurant Hummus Bros decided to invest in an Epos system, it wanted a solution that was easy to use, stable and able to integrate with the business’s accounting system, Xero, as well as giving customers a quick and easy ordering and payment experience. Lightspeed hasn’t let the business down. “Lightspeed delivers on


all our must-haves from a system perspective, but also goes over and above this with their self-checkout tills as well as their amazing customer service,” says Hummus Bros co-founder Christian Mouysset. The self-service aspect is


one that Lightspeed’s director of hospitality product Zhong Xu believes is only going to become more popular. “Consumers’ preferences are changing fast as the evolution between online and offline accelerates. We are seeing huge growth in self-service options for restaurants and we think there is a huge opportunity with them in the


future as customers demand efficiency and convenience more than ever,” he says. “While this doesn’t


necessarily mean that there will be less of a need for real staff, automation will help operators by giving them better tools to train and manage staff that will be key in reducing labour costs.” Looking to the future, there


are a few additional features Mouysset would welcome to make the experience still more convenient. “We’d love to see the system offer online delivery with ordering that’s connected to the Lightspeed till,” he says. “Insights into our customers is also important, so we’d like more analytics and alerting based on the data.”


Technology Prospectus 2017 | 33


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