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Welcome to The Caterer’s comprehensive guide to the technology that has the power to help drive your business in the coming year. The Technology Prospectus 2017, produced in association with Hospa, is designed to guide you through the most contemporary solutions that will stand the test of time, and make a significant productivity and profitability difference to your business. This guide explores how it’s possible to future-proof digital systems


Technology Prospectus editor James Stagg


and processes through insight, opinions, case studies and supplier showcases. We also speak to new Hospa chief executive Jane Pendlebury to discover her plans for the future of the accountancy, technology and revenue management association. Technology now touches every aspect of the hospitality experience.


Even the welcome that every operator strives to provide can be made that bit warmer through subtle systemisation. In the following pages we explore the latest customer recognition


management systems that mean it’s possible to greet diners with their favourite tipple, solve issues before a customer has even made a complaint, and even lay out a room to bespoke requirements. We also examine the latest point of sale systems that enable


even the smallest operator to enjoy the business benefits afforded by simple payment solutions, and consider which payment solutions will provide the best means of streamlining purchasing practices. All the elements of an enterprise are covered, from customer


acquisition right through property management systems to payment. We also speculate on the technologies that may change your business in the years to come. Consider this your comprehensive guide to technology for the


year ahead.


James Stagg Deputy editor The Caterer


Thanks to our partners


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