INSIDE THIS


WEEK Contents


NEWS Hot Stories


Kuoni owner pledges to nurture brand; Cook and Tui cancel Tunisia; family market faces price squeeze; direct-mail ‘resurgence’; Onur Air appeal dismissed


Round-up


Kuoni eyes 50 shops; Hawke quits MSC; LGBT index; NCL returns to UK; Globes


WIN! Face to Face


Social media- savvy agents can win a trip to Malaysia with Malaysia Airlines page 40


Kuoni’s new owner, Sören Hartmann Talk Back


Airtours, fuel charge, EU air strategy


NEWS YOU CAN USE Product Travel 2, Saint Lucia, Norwegian


14 19 08 04 21


Operator Intrepid, Newmarket, Prestige 23 Cruise Regent Seven Seas, MSC, HAL Aviation Flybe, Vueling, Ryanair


26 30


Accommodation &Beyond, Burj, Hilton 34


FRONTLINE Comment Noel Josephides: Market view 38


Readers’ Lives Island Travel directors 44 Mystery Shopper Huntingdon & St Ives 48


DESTINATIONS Canada


10 of the Best Spas: The pick of the crop 82 Victoria: 48 hours in BC’s capital


89 Turkey


Oludeniz and Fethiye: A perfect pairing 94 Foodies: Take a break with a food focus 100


Your 30-page Globes special with pictures of all the winners and the stars page 50


BUSINESS NEWS


Round-up US airline profits; ‘halve APD’ 111 Price cuts ‘over-reaction’ Cim debate


112 WHAT


LUCY DID THISWEEK


JAN 28 1


2 3


Lucy Huxley Editor-in-chief @Lucy_Huxley


Hosted a fascinating Travel Weekly Executive Dinner with Sören Hartmann, chief executive of new Kuoni owner DER Touristik


Attended an NCL press briefing at which it revealed it would be sailing ex-UK again in 2017, something it’s not done for seven years


Helped my son practise 15 songs ahead of his school choir’s appearance in the Young Voices concert at The O2 this Friday


28 January 2016 travelweekly.co.uk 3


A NOTE FROM THE EDITOR Keep calm and carry on T


here were some very frank opinions expressed at last week’s Cim Travel Group Question Time at which I had


the pleasure of filling the David Dimbleby role (page 112). Although I was asking the questions, I can’t claim credit


for what turned out to be a fascinating discussion between four travel executives who were happy to speak bluntly. As a result, we were treated to a great insight into the


state of the UK outbound market and the challenges facing the trade despite a generally favourable economy. Many of the themes – such as problems in the eastern


Mediterranean pushing demand west and the implication for the lates market – have been reported in Travel Weekly. But other questions about the market were raised by the


experienced industry watchers, including some with inside knowledge of how the big two operate. They included:


•Is what was described as a “wall of spam” emails of discounted holiday offers a sign of early panic as


leading operators try to flog mainly Turkey holidays in a terrorism-affected market?


•Is discounting symptomatic of travel firms’ habit of talking up doom?


•Will the market to Turkey eventually come back?


•And is Spain already on the verge of putting up the ‘No vacancies’ sign, or at least pricing itself out of the market? Overall, we were left with a sense that the industry has


faced many similar challenges in the past. Clearly, having Tunisia and Egypt’s Red Sea effectively off sale while Turkey is suffering so badly is unprecedented. But the overall message appears to be ‘Keep calm and carry on’.


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