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Training courses should be far more vocational
Story: Members urge Abta to offer professional qualifications Someone, whether Abta or not, needs to reform the current Travel & Tourism HNC/D and degree qualifications, which bear no resemblance whatsoever to the majority of the industry. The frontline needs sales training, along with industry-specific skills such as air ticketing, travel consumer law etc. Surely these things could be bundled into a truly vocational qualification?
JIMBO
I have the experience but not allowed to teach
GROUP
After 25 year in the industry, I have been trying to get a lecturer’s job in the Midlands but keep being told I have to qualify as a teacher first. And yet a teacher with normal teaching qualifications in maths or English etc can teach travel and tourism. It’s a joke.
RAMBLER
QUOTE OF THE
WEEK Abta must retain elections for chairmanship
Story: Abta proposes scrapping elections for chairman This is a worrying idea, suggesting an overpowerful bureaucracy. It is essential that the chairperson is one of the elected members of the board so he or she can hold the bureaucracy to account. With so few elected members on the board, an indirect election from among the elected members is unrealistic unless we were to move to at least another three elected members. Better to stick with direct elections.
PAUL SAWBRIDGE
TWEETS THIS WEEK
Miles Morgan Travel @MilesMorganNews Our staff Meg and Tracey are in Tenerife this week researching everything from hotels to days out with Classic Collection Holidays
WTM London @WTM_London WTM 2015 isn’t all work. Enjoy the party atmosphere during our festivals on Wednesday
Dannielle McMahon @DannielleLola My mum did a survey with @TravelRepublic and won a free holiday to egypt! She’s so excited. Thanks #travelrepublic
“I feel a surge of growth coming our way. I’ll start staffing up accordingly to meet the needs of
the independent agent community”
ANDY FREETH, managing director, Travel 2 and Gold Medal, in response to Virgin Holidays going direct-sell-only
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Travelweekly.co.uk.
29 October 2015
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TALK BACK WHAT YOU’RE SAYING THIS WEEK
LETTER OF THE
WEEK
EDITORIAL@ TRAVEL WEEKLY.
CO.UK
It’s time we charged a fee for quotes
I think it’s time we travel agents started charging for doing tailor-made quotes, and refund the fee if the client books. Recently, I’ve provided two such quotes, all to no avail. The first client thanked
me for my hard work in preparing a long-haul quote but said he’d had no intention of booking with me – he’d just wanted to take my suggested itinerary to his local agent to book as they didn’t have as much knowledge as me. The second one was for a cruise in 2017. The price of the cruise
was available but rates for extras such as stopovers and post-cruise add-ons were not. So I told the client I could quote him based on 2016 prices, which he understood. However, he then came back to me, thanked me for my time and effort, but said he’d negotiated a far superior price with another agent. How they could agree a price with him when the rates are not available amazes me. So, if we were all to start charging £30 for these quotes, at least
we would get some earnings. Some of these quotes take hours. NAME AND ADDRESS SUPPLIED
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