WORKPLACE COLLABORATION
• Be aware of how you are reacting to them physically, mentally and emotionally. Decide how much you can take and if it’s worth it for you to stay and battle or brace yourself against them.
• Have others present when you need to interact with them. Your brain will see that ‘friendly face’ as support and will double check your words before you say anything to them.
• Build yourself a ‘mental buffer’ — a phrase to say during and after your interactions. (“This will not have any long-term effects on my mental health or my career”.) Remember that your mind can only hold one thought at a time. Make it one that does not focus on their poison.
• Remind yourself that they are reacting to something and it is not you. This can be difficult to do; however, it will occupy your mind with something other than their cutting words.
• Finally, find a safe way to tell the person the hostile effects their behaviors have on others. You might also need to solicit help from the person’s colleague or boss.
CONCLUSION. Toxic behaviors have no place in your flight department; however, the harsh reality is that they can exist. Curbing your own impulses to fight or flee, combined with mastering your reactions to walk away or even smile, can increase your self-respect and the respect you earn from others. You have control on how you react or respond. They have not taken that from you. As the director, it is incumbent upon you to address these issues quickly, firmly and confidently. Doing so requires the courage to take the necessary action to do what is right for your flight department, for your team, for your passengers and for yourself.
REFERENCES:
Byrne, A., Dionisi, A. M., Barling, J., Akers, A., Robertson, J., Lys, R., Wylie, J., ... Dupre, K. (2014). The depleted leader: The influence of leaders’ diminished psychological resources on leadership behaviors. The Leadership Quarterly, 25, 2, 344-357.
Doty, J., & Fenlason, J. (2013). Narcissism and Toxic Leaders. Military Review, 93, 1, 55-60.
Ellis, L. (July 2014). Toxic leadership isn’t dead yet. Smart Business Chicago, 22. Reed, G. E. (2004). Leadership - Toxic Leadership. Military Review, 84, 4, 67.
Dr. Shari Frisinger is president of CornerStone Strategies LLC. Her research centers on being smart about thoughts, emotions and actions. Her human factors, TEM behavioral programs and consulting raise awareness of potentially disruptive or unsafe behaviors. She provides her clients the
tools to ease conflict, enhance safety and elevate service. She is an NBAA PDP provider, a member of NBAA’s Safety Committee, a member of Aviation Psychology Association and an adjunct faculty facilitating leadership courses. She has presented CRM/HF to numerous flight departments and aviation companies. For more information, visit www.
ShariFrisinger.com or call 281.992.4136.
No two sets of landing gear are alike. It takes a skilled team and a facility that invests in all the right tooling and support equipment.
Landing gear is sometimes viewed as a behind- the-scenes inspection, often overshadowed by a major airframe inspection. But safe landings and takeoffs depend on this gear, so each overhaul, inspection and restoration has to be perfect.
“We go above and beyond—whether it’s a shorter turntime, pricing, giving the customer a tour of the shop or walking them through each step of the inspection process, we give it 100 percent,” says Accessory Team Leader Tony Curtis. “That’s what helps separate us from other teams or other companies.”
For the rest of the story visit
www.DuncanAviation.aero/experience/tony.php.
Experience. Unlike any other. +1 402.475.2611 | 800.228.4277 04 2015 37
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