THE HUMAN ERROR
The mechanic has his or her 50 percent of the deal, too. Does he or she swallow frustrations and give up too easily? (“I mentioned it to him once fi ve years ago, but he didn’t do anything, so what’s the use of bringing it up again?”) Does the mechanic assume — like the wife who enjoys being a victim — that “if he really loved me, he’d know what I want,” or does the mechanic state his or her point of view clearly, making frustrations, satisfactions and preferences known? Does the mechanic give his or her boss the kind of feedback needed to do his or her job properly and easily? Bear in mind that what I am recommending is not revolution but equity and responsibility. I’m pushing for a psychological coming- of-age of the maintenance people in the aviation industry. It’s time to have a bonfi re and get rid of what a friend of mine calls “the humbleshit” and give to this excellent group of professionals the position they deserve in the industry. It’s largely up to you!
SUMMARY With that, Giselle has told us what we have to do. It might be a lot easier said than done. Our next topic will be lack of communication, which ties into our “humbleshit” problem.
Gordon Dupont worked as a special programs coordinator for Transport Canada from March 1993 to August 1999. He was responsible for coordinating with the aviation industry in the development of programs that would serve to reduce maintenance error. He assisted in the development of Human Performance
in Maintenance (HPIM) Parts 1 and 2. The “Dirty Dozen” maintenance safety posters were an outcome of HPIM Part 1.
Prior to working for Transport, Dupont worked for seven years as a technical investigator for the Canadian Aviation Safety Board (later to become the Canadian Transportation Safety Board). He saw fi rsthand the tragic results of maintenance and human error.
Dupont has been an aircraft maintenance engineer and commercial pilot in Canada, the United States and Australia. He is the past president and founding member of the Pacifi c Aircraft Maintenance Engineers Association. He is a founding member and a board member of the Maintenance And Ramp Safety Society (MARSS).
Dupont, who is often called “The Father of the Dirty Dozen,” has provided human factors training around the world. He retired from Transport Canada in 1999 and is now a private consultant. He is interested in any work that will serve to make our industry safer. Visit
www.system-safety.com for more information.
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