NEWS
Operations & Fulfilment Excellence a powerful new event from DCA
Te need for customer centricity and the championing of the customer from within organisations has inspired the DCA board to launch a new event to bring together best practice and the latest thinking to enable members to provide world class service to their customers. With an insight-rich conference
programme spanning the development and achievement of meaningful service improvements that customers really want, the day will cover the customer
service charter, improving all aspects of order and returns handling procedures/ service, evolving quality contact centre communications, getting delivery options right, outsourcing options, latest technology solutions, outsourcing options & much more. As with all DCA events the focus will be on members networking with and learning from each other with expert guest speakers leading insightful sessions. Te day will take place on 14th May 2015 at Leicester Tigers.
DIRECT COMMERCE ASSOCIATION
For further information contact the DCA events team on 01271 855545.
9
Austin Reed to shutter 31 stores
Austin Reed is working to secure a CVA with its landlords in order to reduce rent on 35 stores it wishes to retain and 31 it is seeking to close. Tis would leave the long established retailer, which generated £109 milion sales and a pre-tax loss of £1.29 million for the year to January 2014, with 165 stores from which to rebuild a profitable business. Te Austin Reed Group owns the CC and Viyella brands in addition to Austin Reed, and is to use a £3m investment from shareholders to develop its multichannel offering.
Strong interest in Bank
Administrators for the retail chain Bank, which JD Sports sold to Hilco late last year, have made 35 of its head office staff redundant but have received offers for some of its stores, which are still trading. Interested parties are said to include Foot Asylum, Select and Quiz.
Direct Commerce |
www.directcommercemagazine.com
NEWS
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