products to customer specification, manufactured in a wide range of materials. STF also distributes REDtip™ branded products – an innovative PV solar mounting system that has been specially designed to be compatible with UK roof tiles. The REDtip solar mounting system includes four stainless steel roof hook designs specifically for UK roofs – compatible with 80% of UK roof tiles. Elaine Farmer will be heading Galaxy Fasteners and Unifix following 28 years’ across Hexstone, which includes roles at Owlett-Jaton, Galaxy Fasteners, and Unifix, as the companies look to continue their successes across the UK. Galaxy Fasteners supplies assembled bolting, square square hexagon bolts, cladding screws and allied products to distributors servicing the structural engineering, agricultural, and steel framed building sectors. Galaxy offers its complete product range from stock with its own head markings, where appropriate CE marked, and covering requirements from the initial fabrication stage, right through to the fully cladded structure. Unifix is the most recent addition to
Hexstone, acquired in 2012, and is an established market leader for more than 50 years. Unifix is the home of a successful product portfolio, including: Thunderbolt™
pipe clip that is designed to withstand repeated opening and closing with 360 degree retention.
With the changes in full swing, Keith Harrison comments: “This is a really exciting time for Hexstone as we look to strengthen our offerings to our customers. The appointment of both David Jackson and Elaine Farmer signifies our intent to promote our expertise across our market leading groups. While the quality of service our customers receive across Hexstone’s sister companies will stay the same, the technical
expertise internally at our Bilston base will evolve and grow
from strength to strength.” Keith continues: “Whilst we have six
– a self-tapping anchor with
market wide recognition suitable for use on a multitude of construction materials; Vortex™
– a multi-purpose power screw
that can be used in a wide range of materials including wood, plastic and sheet metal; and Kliplok™
– a robust
faces to market, of which we are very protective, when it comes down to operational issues it is vital we are as streamlined and effective as possible. Customer service is incredibly important for us, as we rely on repeat business, and therefore we are always looking to improve efficiencies. Making these changes facilitates the delivery of more benefits to the customer and provides a clearer focus for the companies. In simple terms, we can deal with things a lot quicker and more effectively. Our customers will still be speaking to the same people, and getting
the right response and products from us; the unseen change is where the box is located and who picks it – the visible effect is measured in the reliability and effectiveness of our service to those customers.” “Once we have implemented all of the changes we will be able to give even higher service levels and should be able to dispatch later in the day,” explains Andrew Lowrie. “We will also be able to bring in some of the updates that we have recently introduced at Stone – including a new warehouse management system that includes wireless barcode reading handheld terminals and pick by voice – leading again to an even better service for customers.” “The streamlining of the Bilston
operations underlines our commitment to continue building under the Hexstone umbrella,” states Keith Harrison. “Through the changes we have made within the organisation, customers now realise the distinctive elements of Hexstone and what it can offer. For decades our customers have not needed to invest in their own stock – due to our ability to deliver the most comprehensive range of fastener and fixings products in the UK. Going forward, it is about ensuring all six companies continue to deliver a first class service and quality products
to the customers they know so well; supported always by the overarching strength of Hexstone.”
www.hexstone.co.uk
www.fastenerandfixing.com 43
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