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by us or any supplier in the interests of security or safety or by any third party acting with appropriate authority.

You must place luggage not retained in a Stateroom in the ship’s baggage room or safe and obtain a receipt from us for that luggage. You must ensure that no valuable or important items are left in such luggage – see clause 10(6).

During any transfer of luggage, including upon departure from any hotel or airport, arrival at any new destination or upon change of vehicle or means of transport, it is your responsibility to identify your luggage and ensure it is dealt with as may be appropriate for delivery to the next destination. Any property left on a ship at final destination may be stored and repatriated at the Guest’s expense.

Pets, birds, livestock and other animals are not allowed on board the ship. Disabled Guests and Guests with reduced mobility may, however, bring their registered assistance dog with them providing they comply with all applicable requirements (including any imposed by the Guest’s country of residence or your airline). Please advise us at the time of booking if you wish to bring a registered assistance dog with you.


For some cruises, you can book transfers between the airport and ship (and vice versa) with us where you have made your own flight arrangements, subject to the following terms. The following terms also apply, except where otherwise stated, to transfers between airport and ship which form part of a flight inclusive booking made with us. Please note, transfers booked in conjunction with a cruise only booking (whether or not at the same time) do not form part of the cruise only package even where booked at the same time as the cruise. Our responsibility for such transfers is limited to the selection of reputable transfer operators.

For cruise only bookings, transfers may be booked at the same time as your cruise or at a later date but as they are subject to availability, you are recommended to book them as soon as possible. Transfers are only available on the days the cruise starts and ends. The cost of the transfers is payable with the balance of the cruise cost. Transfers may be cancelled without charge prior to balance due date. After balance due date, cancellation is subject to the same cancellation charges as the cruise. Flight details should be provided when booking your transfer. You should notify us as soon as possible in the event of any change in these details. Subject to availability, we will endeavour to offer you an alternative transfer time where you can no longer travel on your booked transfer as a result of a change in flight times. Where we cannot do so, the transfer may be cancelled as referred to above.

You will be provided with a voucher for your confirmed transfer which you will need to present before you will be allowed to board your transfer vehicle. If you don’t have your voucher with you at this time, you may be unable to travel on your transfer. Transfers will depart from the airport or the port, as applicable, at a notified time from a designated departure point. It is your responsibility to be at the correct place at the correct time as the transfer vehicle is not obliged to wait. Transfers will usually be provided on a coach but we reserve the right to substitute any other type of vehicle at our discretion including a mini bus or taxi.

We have no liability to you if you miss your transfer for any reason (including, without limitation, as a result of flight delay, cancellation or any other reason outside your control) or are refused access to the transfer for any reason referred to in this clause or any other clause of these Booking Conditions. Where you miss your transfer for a reason outside your control, we will endeavour to accommodate you on a later transfer if there is one, subject to availability of space, but do not promise to do so. No refund will be provided for any missed transfer or for any transfer to which you are refused access in accordance with this clause or any other clause of these Booking Conditions. We will not be responsible for arranging or meeting the costs of any alternative form of transport.

You are responsible for ensuring your luggage is properly loaded on the transfer vehicle and promptly collected on arrival at the port or airport. Luggage and other personal possessions are at all times your responsibility and are carried on the transfer vehicle at your risk. We have no liability for any luggage or personal possessions carried or intended to be carried on any transfer (including, without limitation, for any loss, damage or theft of or from the same). In the event that we are found liable for any such claim, clauses 10(4) and 10(7) of these Booking Conditions will apply.

All transfer times provided are an estimate only based on the most direct route between the airport and port and assume no delays will be encountered. We make no warranty or representation as to the time or route any particular transfer will take.

For transfers which do not form part of a flight inclusive booking, and providing we have selected a reputable transfer operator, we have no liability to you of any description on any basis in the event that you fail to arrive at the port prior to the latest check-in time for embarkation on the ship or at the airport prior to latest check-in with the airline as a result of any delay or failure in the operation of the transfer at any stage (including prior to departure from the airport or port) for any

reason. Such reasons include, without limitation, traffic congestion, accident, breakdown (whether or not the accident or breakdown directly involves the transfer vehicle), diversion, road closure, road works and any force majeure. This exclusion applies whether or not we or the operator of the transfer were aware of the event or circumstances in question before the start of the transfer. You will be responsible for meeting all costs and expenses incurred as a result including, where applicable, those involved in joining the ship at a later port of call. We will not be liable to make any refund, meet any costs or expenses or pay any compensation or other sum of any description as a result. For transfers which form part of a flight inclusive booking, we will have no liability for or in any of the circumstances referred to in this paragraph providing the transfer has been operated with reasonable skill and care.

We and the operator of the transfer have the right to refuse access to the transfer in the event that you are or appear to be intoxicated or under the influence of alcohol or drugs or behaving in a manner which is causing or may cause distress, disturbance or danger to any person travelling on, or the driver of, the transfer vehicle or damage to any property.

Without prejudice to any other provision of the terms set out in this clause, any liability which we may have to you on any basis for or in connection with any transfer which does not form part of a flight inclusive booking will in any event be limited to a refund of the cost of the transfer in question paid to us except where the claim involves death or personal injury or loss or damage of luggage or personal possessions. Claims involving luggage or personal possessions are subject to this clause. For claims involving death or personal injury, we accept responsibility for selecting reputable transfer operators but will not be liable for the operation of the transfer itself or for the acts or omissions of the transfer operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the transfer (other than our own employees). We will have no further or greater liability. In the event that we are found liable for any transfer which does not form part of a flight inclusive booking on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Booking Conditions. Without limitation, we are entitled to rely on clauses 9, 10(2) and 10(7) of these Booking Conditions in relation to any claim against us.


Except as otherwise set out in these Booking Conditions you must indemnify us for any expense incurred or suffered by us which is not included in the holiday price you have paid to us including (without limitation) expenses relating to medical, dental or similar treatment, accommodation, transportation, repatriation or damage to property. You must also indemnify us for any costs, expenses or other sums we incur as a result of your failure to comply with any requirement of these Booking Conditions including, by way of example, failure to provide information in accordance with clause 17 (Secure Flight Passenger Data and Advance Passenger Information).


For the purposes of the Data Protection Act 1998, we are a data controller. This clause sets out key elements of our Data Protection privacy policy. For our full policy, please visit our website

In order to process your booking or provide you with information you have requested, we need to collect certain personal data from you. We will in addition collect personal data from you on other occasions as referred to in our full policy. This personal data will include, where applicable, the name and contact details of any Guest who makes a booking or requests any information from us, the name, date of birth, gender and passport details of all Guests, credit/debit card or other payment details, details of any reduced mobility, disability or medical condition any Guest may have and any connected special requirements and any special request which may disclose your religious beliefs or racial or ethnic origin such as dietary restrictions and particular meal requests. Personal data may also be collected during your cruise. Our ships have CCTV for the purposes of safety and security.

We need to pass on your personal details to the companies and organisations who need to know them so that your holiday can be provided (for example your airline, hotel, other supplier, credit/ debit card company or bank). The information may also be provided to customs, immigration, the police, security services and any other government or public authority in the UK and/or any other country to or through which you are travelling, or as required by law. We may also pass your personal details to marketing and market research companies as referred to in our full policy.

Your personal data may be stored, used and otherwise processed within the UK and/or any other country(ies) of the European Economic Area (EEA). EEA countries are all member states of the European Union together with Norway, Iceland and Liechtenstein. We may also store, use or otherwise process personal data outside the EEA. Data protection laws in non EEA countries may not be as strong as in the UK and other EEA countries. Norwegian is a global company with its

head office in the United States. You consent to your personal data being transferred to us in the U.S. for any of the purposes referred to in our full policy which include internal analysis and management and to enable us to carry out marketing and advertising as referred to in our full policy. Otherwise, personal data will not be transferred outside the EEA unless (1) the country to which it is transferred is one which the EC considers to provide an adequate level of data protection or (2) the personal data is transferred is a U.S. company which has signed up to the Safe Harbour scheme or (3) the personal data is transferred to a company which is required by our contract with them only to deal with the personal data in accordance with our instructions and to maintain appropriate security to protect the personal data which we are satisfied they have.

We would also like to store and use your personal details for future marketing purposes (for example, sending you marketing or promotional material by post (such as a brochure and/or advertising flyers) unless you tell us at any stage that you do not wish to receive this or marketing or promotional material by e-mail or telephone where you have agreed to our doing so unless you tell us at any stage that you do not wish to receive this. You are entitled to opt out of marketing communications from us at any time if you do not wish to receive these. Please refer to our full policy for details of how you opt out of or unsubscribe or otherwise prevent use of your personal data.

As a service to our Guests, we accept payment for items such as champagne and on board credit from friends, relatives or other persons who wish to provide a gift to particular Guests during their cruise. In order to provide this service, personal details of the Guest(s) concerned need to be confirmed or provided to the person making the gift. If you do not want us to provide this service, please advise us at the time of booking.

We take appropriate technical and organisational measures which are intended to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data. Please refer to our full policy for further details.

Except where permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above or in our full policy unless you agree otherwise.

You are generally entitled to ask us (by letter to the address shown at the beginning of these Booking Conditions or e-mail to what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request as permitted by law which is currently £10. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request.

If you believe that any of your personal details which we are processing are inaccurate or incorrect or we have not acted in accordance with our Data Protection policy, please contact us immediately.

Telephone calls to us will be recorded and monitored for the purposes of providing a record of the booking process, training, accuracy and quality assurance.



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