Once you’ve chosen the excursions you want to do, it’s a good idea to pre-book them online or by contacting Guest Services and you can do this up to two days prior to sailing. Alternatively, buy them on board at the ship’s Shore Excursion Desk.
HOW DO I GET ASHORE?
In most ports your ship docks right alongside the quay and you simply walk ashore. At a few ports, shown with an anchor symbol on the itinerary, we drop anchor at sea and you go ashore in the ship’s small boats – called tenders – which offer a complimentary shuttle service to and from the port. Please note that if you are not booked on one of our shore excursions, where we guarantee a convenient pick up and drop off right at the pier, reaching the closest city centre may involve taking local public transport or a non-complimentary shuttle service.
WILL I NEED AN ELECTRICAL CONVERTER?
The voltage on board is 110 volts. For European appliances a converter is needed (U.S. norm). Hairdryers are provided in all staterooms & Suites.
WHAT IF I NEED TO STAY IN TOUCH WHILE I‘M AWAY?
Our Internet Cafés on board offer computers for rent by the hour.
In addition, in most areas throughout the ship you can connect to our WiFi network on your own devices (charges apply).
Telephone and fax service are available at applicable ship-to-shore rates (see
www.ncl.co.uk for further details).
You can also stay connected on the high seas using your own compatible mobile phone with our Freestyle Cruising Cellular Service. It’s accessible from most mobile phones and international roaming charges are billed to your home account. Check with your service provider before travelling. Guests will be billed by their service provider for international roaming usage. Final rates are determined by your service provider and not Norwegian Cruise Line.
WHAT ABOUT NOISE LEVELS – IS IT QUIET AT SEA?
Usually, the ships sail at night and due to the operation of the engines some staterooms – especially those on lower decks – may be slightly noisier than others. The same applies to staterooms close to nightclubs, lifts or staircases, kitchen galleys, fitness centre, kids and teens facilities and when tender boats are in operation.
IS THERE A CHANCE OF ROUGH SAILING?
All Norwegian Cruise Line ships are fully stabilised for the smoothest possible cruising and we plan our itineraries to sail in regions at the times of year when the seas are at their calmest.
HOW ABOUT SAFETY AND SECURITY?
Norwegian Cruise Line adheres to the highest standard of shipbuilding in the world. All our ships meet the most current SOLAS specifications. Our ships also pass annual government safety and sanitation inspections. On the first day of your cruise, you will be asked to take part in an obligatory life boat drill, where you will learn what to do in case of an emergency. In such an event, you will be asked to go to your assigned lifeboat (detailed directions to the so-called ‘assembly station‘ can be found on the back of your stateroom door). We recommend that you always set your stateroom TV to standby mode to obtain all necessary information through a special channel designated for emergencies. Guests who miss the obligatory life boat drill due to joining the ship late, should contact the Guest Services Desk on board.
WHAT HAPPENS ON THE LAST DAY OF MY CRUISE?
If you have booked Cruise Only, you will proceed through customs and immigration and continue with your independent arrangements. Please ensure
that you have arranged for an adequate flight time considering customs and immigration procedures and the transfer time to the airport. In some ports you can take advantage of our ‘Easy Walk-Off‘. This means you can leave the ship as soon as it is cleared by local authorities, carrying all your luggage yourself off the vessel. If you have a Fly-Cruise booking, we’ll transfer you from the ship to the airport.
For Fly-Cruise packages from the U.S., after your cruise we’ll transfer you from your ship to the airport for your flight to the UK. Depending on your flight time, we can arrange dayroom accommodation or a shore excursion for you (available at a supplement).
On European Fly-Cruises we’ll transfer you directly from the ship to the airport. But if you have a later flight, instead of waiting at the airport, why not take one of our great shore excursions and see more
of the local city and attractions.
WHAT IF I STILL HAVE QUESTIONS?
We are happy to help you with any questions you may still have. Simply contact us:
UK Phone: +44 (0)845 201 8900 Internet:
www.ncl.co.uk
For more information see our Booking Conditions on pages 108-113 and our website. You can find our ‘Welcome Aboard‘ booklet with detailed information about your Norwegian Cruise Line cruise in the Already Booked section of our website, either as an online version or PDF-download (
www.ncl.co.uk/already- booked).
107
HOW TO HONOUR GOOD SERVICE: IS THERE A SERVICE CHARGE?
We are confident that you will enjoy your Freestyle Cruising experience and that our entire crew will provide you with the standard of service for which we are known. A $12 discretionary service charge will be automatically added per guest per day (for guests three years and older) to your shipboard account for all staterooms. This charge will be shared among those staff members, including the restaurant staff, stateroom stewards and other behind-the scenes staff who provide services that enhance your overall cruise experience. These service charges can be paid in advance of your cruise at a rate of £7.00 per person per day (subject to change).
If you have any concerns about the service you receive during your cruise, please let our on-board Guest Services Desk staff know right away, so we can
address any issues in a timely manner. In the unlikely event that we can’t resolve your issue, you can have the service charge adjusted on board. Where your service charge has been pre-paid before departure, refunds are not available on board and you must apply for a refund, if applicable, after you return home by writing to our Guest Relations department.
WHAT ABOUT GRATUITIES? (TIPS MADE EASY)
Guests should not feel obliged to offer a gratuity for good service. However, all of our staff are encouraged to ‘go the extra mile‘, and so they are permitted to accept cash gratuities entirely at the discretion of our guests who wish to acknowledge particular staff members for exceptional or outstanding service. In other words, there is genuinely no need to tip but you should
feel free to do so if you have a desire to acknowledge particular individuals.
Also, certain staff positions provide service on an individual basis to only some guests. We encourage those guests to acknowledge good service from these staff members with appropriate gratuities. For example, for guests purchasing bar drinks, the recommended gratuity is 15%. For guests purchasing spa treatments the recommended gratuity is 18%. Similarly, for guests using concierge and butler services, we recommend they consider offering a gratuity commensurate with services rendered.
FREQUENTLY ASKED QUESTIONS
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116