FREQUENTLY ASKED QUESTIONS
All guests from the United Kingdom please visit
www.ncl.co.uk for further details, related forms and internet links.
BEFORE YOU CRUISE
WHAT DO I HAVE TO CONSIDER WHEN CHOOSING A TRAVEL DATE?
When deciding on your travel date, you should take into account any circumstances or events that may have an influence on your cruise experience, for example school holidays, spring break, local public holidays, special sports events etc.
WHAT IS A GUARANTEE STATEROOM?
A Guarantee stateroom (GTY) is one where there is no stateroom number assigned at the time of booking. A stateroom may be assigned any time after final payment has been received, up to the day of sailing. A Guarantee stateroom guarantees you a stateroom in the category you have paid for (Inside, Oceanview etc.), or possibly higher. It does not guarantee deck, location or specific bed arrangements. Once the stateroom has been assigned, there will be no changes.
WHAT IS A BACK-TO-BACK (COMBINED ITINERARY)?
When a passenger takes more than one cruise in consecutive order, it is called a back-to-back cruise. The cruises can be on the same ship or different ships. There can be no more than a one day lapse between cruises to be considered a back-to-back cruise. Depending on the port and customs regulations, guests may be required to disembark and re-embark between sailings, and may be required to complete a Customs Declaration Form after each cruise. If the guests disembark while customs is inspecting the ship, the guests will need to wait until customs has finished before they can re-embark. Some entertainment options and dining room menus may be duplicated during the second cruise.
WHAT SHALL I PACK?
Freestyle Cruising is not too dressy, not too casual. In fact, you’ll find that there are really only two types of attire you’ll need.
Our newest event, Norwegian’s Night Out, is the perfect opportunity to head to the spa for pampering and then get dressed up for an evening of cocktails, fine dining and great entertainment. It’s your chance to get your portrait taken with your family, that special someone or even the Captain. You may also want to pack all-white for our iconic White Hot Party or H2GLOW Party. And we recommend to pack a sweater too as air conditioning can be chilly. The atmosphere in the mid-ship dining room, the buffet and most of our speciality restaurants is contemporary, so
WWW.NCL.CO.UK | CALL: 0845 201 8900
cruise casual attire is perfect. For women, this includes summer and casual dresses, skirts, regular or capri pants, dress shorts, jeans and tops. Khakis, jeans, dress shorts and casual shirts are fine for men. Swimwear is acceptable only at the buffet and outdoor grills and a shirt or a cover- up and footwear are required.
If you choose the more sophisticated atmosphere of the aft main dining room or Le Bistro, we ask that men wear jeans or slacks with a collared shirt and closed- toe shoes. For women, it’s slacks or jeans, dresses, skirts and tops. The exception is on embarkation day when all dining venues are cruise casual.
Traditional Bermuda shorts, along with long socks, loafers and a blazer, are all acceptable during a Bermuda cruise.
We want you to be comfortable, but tank tops for men, flip-flops, baseball caps, visors and jeans that are overly faded, with holes or tears and worn below the hips, are not permitted in any of our main dining rooms or speciality restaurants. Kids 12 and under are welcome to wear nice shorts in all dining venues.
As all your suitcases are collected the night before we return home, don’t forget an overnight bag for prescriptions and need-to-have items.
HOW MANY SUITCASES CAN I TAKE?
Each guest is allowed up to two pieces of checked luggage, with a 22 kg maximum each. If travelling by air, remember that airlines do have their own checked baggage and hand luggage restrictions, so please check these. Airlines and Norwegian Cruise Line have limited liability loss, so be sure all baggage and personal belongings are properly insured. Suitcases should be tagged. Medicines in their original containers, jewellery, fragile items, valuables and important documents should be carried in your hand luggage. If you are bringing your wheelchair, check with your airline for any restrictions they may have.
WHICH ITEMS ARE NOT PERMITTED ON BOARD?
Guests are not allowed to bring on board any intoxicating liquors/beverages, firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature, nor animals of any kind, except service or guide animals, provided the guest notifies Norwegian Cruise Line prior to the cruise of his intention to bring such an animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such an animal.
WHAT ARE PASSPORT AND VISA REQUIREMENTS?
Please see page 111, clause 16 of our booking conditions.
– WE’VE GOT THE ANSWERS FOR YOU
WILL I NEED TRAVEL INSURANCE?
Absolutely, and you can find further details on page 98.
WHAT ARE NORWEGIAN CRUISE LINE’S AGE REQUIREMENTS?
All facts stated below apply at the time of embarkation.
Infants sailing on board a Norwegian Cruise Line vessel must be at least six months of age. However, for voyages that have three or more consecutive days at sea, the infant must be at least 12 months old. Please note that according to United States Public Health regulations (U.S.P.H.), no diapers of any kind are permitted in the swimming pools or hot tubs, including those marketed as “swimmers”.
When on board, a minor is defined as an individual under 18 years of age at the time of embarkation. A young adult is defined as an individual between the ages of 18 and 20. Please note that this does not relate to child pricing in our brochures, where the age is 2-11 years old.
Company policy states that guests under 21 years of age must be accompanied in the same, connecting, or side by side stateroom by a guest who is 21 years of age or older at the time of embarkation. For guests under the age of 18 travelling with an accompanying adult, who is not the minor‘s parent or legal guardian, a Parent/Guardian Release Form* that authorises the minor‘s travel and further authorises medical treatment in case of an emergency must be given to a Norwegian Cruise Line representative at the pier during check-in. Failure to present the completed form at embarkation may result in boarding being denied, with no refund provided.
*For a Parent/Guardian Consent Release Form, visit
http://www.ncl.co.uk/ downloads/parental-consent-form.pdf. Alternatively, please contact our Guest
Services Department on 0845 201 8907.
On cruises that include a Canadian port, guests under 18 travelling with a single parent have to provide a letter of approval (preferably notarized) from the parent not travelling. Note: Two people under the age of 21 may travel together in the same stateroom if they are a married couple and provide proof of marriage to a Norwegian Cruise Line representative at the pier before embarkation.
Children under 16 years of age are not allowed to enter the fitness centre. The minimum age for use of the Casino and the Thermal Spa (sauna, steam room, hot tubs) is 18. There is no minimum age requirement to access the rest of the spa or beauty salon. For spa treatments a parent or legal guardian has to be present. Guests under 18 are not allowed in the bowling alley located inside the Bliss Ultra Lounge after 21:00. Some bars and lounges on board Norwegian Epic and Breakaway-Class ships, for example Spice H2
O, are adult only (18 and over).
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