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Should you wish to make any changes to your confirmed holiday, you must notify us as soon as possible and in any event more than 60 days (or more than 90 days for Suites and above (category H1-SJ)) before departure. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of £35 per person per change will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. It may be possible to make changes at a later stage but the costs involved in doing so will be higher.


Should you need to cancel your chosen holiday once it has been confirmed, the party leader (who must be at least 21) must immediately telephone us on 0845 201 8907 during normal working hours. If an individual Guest wishes to cancel their place on the booking (but not the entire booking), that person must telephone us on 0845 201 8907 during normal working hours. The cancellation may be confirmed by writing to the Guest Services Department, e-mail – As we incur costs from the time we confirm your booking, the following cancellation charges will be payable.

All bookings other than Suites and above (category H1-SJ)


more than 61 days 60-42 days 41-16 days 15-5 days

Under 4 days After departure

Suites and above (category H1-SJ)


more than 91 days 90-42 days 41-16 days 15-5 days

Under 4 days After departure


deposit 45% 75% 90%

100% 100%

*Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding APC (ATOL Protection Contributions which are applicable to Fly Cruise reservations – currently £2.50 per person), government and port taxes and amendment charges. Amendment charges and APC are not refundable in the event of the person(s) to whom they apply cancelling. Providing we are notified of the cancellation prior to departure, government and port taxes will be refunded. The service charge (see clause 22) does not form part of the cost of your holiday and, where pre-paid, will be refunded in full in the event of your cancellation before departure.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any travel insurance policy you have. Claims must be made directly to the insurance company concerned.

If any Guest is prevented from travelling (for example, as a result of their own illness or injury or the serious illness or injury of a close relative), they may transfer their place to someone else (introduced by you) providing we are notified more than 60 days before departure (or more than 90 days for Suites and above (category H1-SJ) and above). Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of £35 per person transferring their place must be paid before the transfer can be made. For flight inclusive bookings, you must also pay the charges levied by the airline(s) concerned. Guests should note that airlines may not allow name changes on scheduled flights and that the flight booking may need to be cancelled (with payment of the applicable cancellation charges which may be 100% of the flight cost) and rebooked if a name needs to be changed. The rebooking will always be subject to flight availability and to the payment of the full cost of the new ticket. It is usually possible to transfer your place in the above circumstances at a later stage but the costs involved in doing so will be higher.

Where any cancellation reduces your cabin occupancy or the number of full paying Guests below the number on which the price and/or any discounts or concessions agreed for your booking were based, we will recalculate the holiday cost of the remaining Guest(s) based on the then applicable rate and re-invoice you accordingly. We will also do so where a Guest fails to turn up for their holiday without notifying us of their cancellation.


deposit 45% 75% 90%

100% 100%

We will not make any refunds in respect of any unused element of your holiday, including but not restricted to any cruise portion, hotel accommodation, land based programme, flights or transfers.


Guests are required to take out adequate and appropriate holiday insurance to cover as a minimum all travel, cancellation, medical and repatriation liabilities. You must purchase your travel insurance policy within 14 days of making full payment for your holiday at latest but you are recommended to do so before or at the time of booking.

Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable for your particular needs. We do not check the extent or adequacy of the cover provided by any insurance policies.


We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors in our brochure and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking after balance due date where you have failed to comply with any requirement of these Booking Conditions entitling us to cancel (such as paying on time) or where we are forced to do so as a result of ‘force majeure‘ as defined in clause 9 below. We will not cancel after this date for any other reason.

Most changes are minor. Occasionally, we have to make a ‘significant change‘. ‘Significant changes‘ usually include the following changes when made before departure; a change of time of embarkation or disembarkation by more 12 hours, a change of departure point to one which is significantly more inconvenient for you or a significant change of itinerary missing out two or more ports altogether or, for flight inclusive cruises, a change of outward departure time from the UK of 12 or more hours or a change of UK departure airport for your international flight (except as between Gatwick, Heathrow, Luton and Stansted or between Edinburgh and Glasgow).

If we have to make a significant change or cancel, we will tell you as soon as reasonably possible. If there is time to do so before departure, we will offer you the choice of the following options:

(a) (for significant changes) accepting the changed arrangements or

(b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or

(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

Please note: the above options are not available where any change made is not a significant one. Such changes are treated as minor changes for the purposes of these Booking Conditions.

If we have to make a significant change or cancel after balance due date, we will pay you reasonable compensation, where appropriate, subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these Booking Conditions entitling us to cancel (such as paying on time).

No compensation is payable for minor changes or where we make a significant change or cancel prior to balance due date. Please note, a change of confirmed cabin to another within the same cabin category or higher, airline, flight time of less than 12 hours, airport of destination or aircraft (if advised) will be minor changes.

Very rarely, we may be forced by ‘force majeure‘ (see clause 9) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/ or refreshments under EC Regulation No 261/2004 – the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes

any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline‘s obligations under the Denied Boarding Regulations. If, for any reason, we make any payment to you or a third party for which the airline is responsible in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by email to or see – Referring Your Complaint to the CAA.


Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 10(2) below) as a result of ‘force majeure‘. In these Booking Conditions, ‘force majeure‘ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events will usually include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions (including hurricanes), epidemics, fire, closure or restriction of airspace, airports and ports and all other events outside our control.


(1) Subject to clauses 10(5) and 10(6) below we promise to make sure that the holiday arrangements we have agreed to make, perform or provide, as applicable, as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these Booking Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

(2) We will not be responsible for any injury, illness, death, loss (including without limitation loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any nature whatsoever which results from any of the following:

(i) the act(s) and/or omission(s) of the person(s) affected or any Guest travelling with them or

(ii) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; or

(iii) ‘force majeure‘ as defined in clause 9 above

(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us as forming part of your holiday and we have not agreed to arrange them as part of our contract. Please also see clause 15 ‘Shore excursions and brochure information‘. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

(4) For all claims concerning or arising out of loss of, delay and/or damage to any luggage or personal possessions (including money) for which we are liable, the maximum amount we will have to pay you is £1,000 per person affected except where clause 10(5) or 10(6) applies.

For all other claims which do not involve death or personal injury, if we are found liable to you on any basis, the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 10(5) or 10(6) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.



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