www.supplychainstandard.com SME of theYear


Hotel Chocolat T


hiswas a tough category for the judges with three excellent entries onthe shortlist. Inthe end it came downto a straight fight between


CookTrading andHotelChocolat.Cook is a manufacturer and retailer of frozenfood using the same methods and ingredients as youwould use at home. In2010, it took the decision to take its distribution in-house and created an own-account transport operation as a separate profit centre within the business. It has been able to improve the quality of service and reduce costs at the same time. Nowit isworking on plans for homedelivery. Hotel Chocolat’s strategy is to be completely


vertically integrated. It grows its rawmaterial (cocoa on its estate in Saint Lucia), converts through a roasting&conching process and then creates, makes, packs and distributes to its own stores. Project Zoom has been its overarching supply chain/operations strategy for seven years. It recently


Technology Award


Costa Express withToolsGroup T


winner


? Costa Express with ToolsGroup


shortlisted


? Costa Express with ToolsGroup


? Tesco ? Travis Perkins


Picture: From left:Guy Dunkerley, procurement director of EE;Chris Clowes, supply chain manager of Costa Enterprises;Martin Woodward,managing director of ToolsGroup UK;and Rob Beckett.


esco’s entrywas for anautomated system that automatically adjusts the sales forecasts for thousands of products initsUKand Irish


stores three times a day seven days aweek based on the latest weather information. It’s delivered amajor improvement inon-shelf availability for customers while reducing food waste significantly. Travis Perkins focused on howit has integrated


Paragon into its branch Point of Sale system to open it up to 2,000+ branches in “their own” system.This, it says, has enabled it to develop and interlinkmore functionality to drive efficiency, customer service and change theway its 16 independent businesses operate the fleet of over 3,000 vehicles. The entry fromCosta Express withToolsGroup, focused on the implementation of three major supply chain changes – the new IT system; new logistics provider and new purchasing process in January 2013. Costa uses SO99+ sales data collected


3PL of theYear


? DHL Supply Chain winner


shortlisted


? Dalepak ? Kuehne + Nagel ? Martin Brower UK ? Norbert Dentressangle ? Unipart Logistics


customers operations.All the shortlisted companies have taken on significant supply chain responsibility and delivered tangible benefits for customers. This year the judgeswere particularly impressed


Picture: From left:Richard Hunt CBE, chairman at London Ambulance Service; GillianTownsend- McGlade operations director forTelefónica account at DHL SupplyChain;and Rob Beckett.


Supply Chain Standard December 2013


by the entries fromTelefónicaUKwithDHLSupply Chain–inparticularwithregardsthe nature of the close collaborative relationship between the two companies. Over the past 18monthsmultiple supply chain improvement projects have been completed and have resulted in significant improvements to customer satisfaction. DHL has also supported thegrowthofretailerDebenhams which has seen significant growth in e-


DHL Supply Chain T


he shortlist for the firstAward for Third Party Logistics Provider of theYear reflects the ability of 3PLs to integrate seamlessly into their


commerce.The entry centred on the company’s e- commerce start up operation at Sherburn, Yorkshire, where a close collaborative relationship between retailer and 3PL has produced a slick operation that offers cost efficiencies through a highly scalable operation. The judgeswere all in agreement that therewas one company that demonstrated tremendous enthusiasm at the face- to-facemeetings -DHL Supply Chain.


fromeach of the 3,000 machines every fourminutes to identify trends and forecast future demand.Then it works out howthe demand is likely to vary and therefore howmuch safety stock to hold. Finally SO99+ creates a schedule for resupplying stock to each site to maximise availability without overstocking. The judges agreed that the winner displayed innovation and courage in the implementation of technology and a new business model which has revolutionised the organisation through massive growth.


? Hotel Chocolat winner


? Cook Trading highly commended


shortlisted


? NakedWines ? Hotel Chocolat ? Cook Trading


Picture: From left:Mick Jackson, former chief executive of Skills for Logistics; Jamie Clarke,warehousing and fulfilment manager at Hotel Chocolat;Helen Sandell, head of supply chain at Hotel Chocolat;MattMargereson, managing director of operations at Hotel Chocolat;and Rob Beckett.


opened AlphaDC, a 140,000 sq ft facility where all multi-channel fulfilment activity takes place. All retail deliveries are made by its own drivers, allocated to fixed routes to create a connection to each store team providing a fullwhite glove service – dropping replenishment stock onto the shop floor and date rotating back office stock.Not onlywas it able to showan enviable set of KPIs, it is also showing a enviable rate of growth. The awardwent toHotel Chocolat.


Awards 31


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