www.supplychainstandard.com Individual Contribution sponsored by Akabo Media Dino Rocos,operations director, John Lewis Partnership


retailer. But eventually, having turned his back on the art of the shop floor, he bent his mind to what he sees as the science of supply chain. Using a bold new perspective, he saw a way to


T


use the supply chain. Not just to deliver more, but to change the way the retailer did business. His bold vision, to centralise fulfilment – including the emerging new channels for online shopping – was ahead of its time. Original projections of £100 million of business online by 2017 were well and truly trumped with the firm’s first online-billion-pound-year in 2012. And such ongoing success has given his board


faith to green light some of the biggest development and automation projects in the industry. With a pioneering approach to omni-channel


operations, this individual has lead a transformation of one of the UK’s oldest retailing institutions. ?


And so the 2013 Award for Individual


Contribution goes to the operations director of the John Lewis Partnership, Dino Rocos.


winner


? Dino Rocos,Operations Director, John Lewis Partnership


Team of theYear sponsored by Supply Chain Standard


examples – but really there could only be one winner. After all, howoften do you find that your


SonyDADCwithThe Logistics Business T


heTeamof theYear award is designed to recognise importance of teamwork in supply chain success.And this yearwe had some great


distribution centre has been invaded by rioters, fire bombed and burnt to the ground? That’s what happened to Sony DADC’s Enfield site in the summer of 2011 during the riots that engulfed London and other cities. It took real teamwork to recover from that. The Enfield site offerswarehouse pick-pack-ship


operations, value added services, including bespoke printing services, and customer services,with facilities such as a call centre, and an engineering centre on site. It collects around€3 billion cash a year fromcredit and cash collection services there. The facilitywas engulfed in flameswithin six minutes,which took six days and six nights for the fire services to put out, due to the nature of the fire and the content of the building.


Picture: From left:Rob Beckett;Michael Marienfeld, director at The Logistics Business; Byron Song, logistics analyst atThe Logistics Business; Rick Ballard, director at The Logistics Business; Russell Taylor, international chief financial officer of Sony DADC;Nick Allen, contributing editor of Supply Chain Standard; Nick Head, head of European cash collections, Sony DADC;David Hall, UK commercial accountant, Sony DADC;Natasha Tyrrell, director distribution services/supply chain solutions at Sony DADC;Jan Byfield, UK cash collectionsmanager, Sony DADC;Michael Stopher, UK operations manager at Sony DADC;andToni Castiglione, UK HR manager of Sony DADC.


Supply Chain Standard December 2013


Picture: From left:GeorgieWoodard, recruitment sales executive of Logistics Manager; Stephen Brooks, managing director of Akabo Media;Dino Rocos, operations director at the John Lewis Partnership;and Rob Beckett.


his year’s outstanding individual took a roundabout route to the supply chain.He’s now in his fourth decade with the same


Awards 21


winner


? Sony DADC with The Logistics Business


shortlisted


? Asda with Kuehne + Nagel ? Debenhams with DHL Supply Chain


? GlaxoSmithKline ? Jaguar Land Rover with Unipart Logistics


? Telefónica UK with DHL Supply Chain


? Vaillant Group ? Vasanta Group


UKprogrammedirector,NatashaTyrrell, had to


pick up the pieces and rebuild the company’sUK supply chain. The first 24 hours of the operation were crucial in terms of business continuity.The fire started at 11:20pm. By 1am SonyDADC had established awar room with seniormanagers at a local hotel. At 2am, it invoked the business continuity plan and by 5am, all newly released orders had been sent to its otherUK site.Tyrrell says: “Before our clients had even got out of bed,we were already re-manufacturing their products.” All local staff, customers and supplierswere notified, and by the end of day oneTyrell and her team had established a plan to set up a temporary warehouse and supply chain facility, whichwas completedwithin oneweek. The company did not lose onemember of staff during the process. The judgeswere unanimous that theTeam of the Year should go to Sony DADC.


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