everything they come up with but not only will they have a diff erent viewpoint on life but also, from their dealings with customers, may have a clearer idea of what customers are really after. But if you have staff who simply
refuse to take on board new ideas or get involved the answer is simple, if a little brutal. Forget them. Concentrate on the people in your team who are responsive and chances are that the old hands will either try and catch up when they see their fellow team members getting involved and praised or ship out. Don’t crush ideas too quickly. If
it’s a question of budgets, see if they can come up with a cheaper alternative. If it’s a design idea or new product that you think is too way out for your shop, ask them to come up with more reasons as to why your business should be off ering it. Encourage your staff to enter
competitions. It may cost you to provide the materials but it’s an excellent way of generating enthusiasm, especially if they win or come pretty close. Consider running in-house
competitions. If you have enough staff put them into teams, if you don’t, run a league table for each individual member. Award points for those achieving the best results and have a chart on the wall with
A little goes a long way
It isn’t just money that motivates staff – job satisfaction and those little touches that show you, as the boss, care, are often far more eff ective in getting the best results. Here is a selection of the most popular, low cost rewards that work in American fl ower shops:
- Employee of the month designations
- New tools or equipment - Choice of work projects - Assigning a worker extra responsibility
- Assigning an employee a special or choice assignment
- Increasing the autonomy of an employee
- Status symbols like certificates or honours
- Time off with pay - Preferred parking facilities - The opportunity to receive
stars or similar so that everyone can see how each other is doing. The prizes don’t have to be big... a box of chocolates, a special bouquet of choice fl owers... maybe even an ‘Employee of the Month’ badge that they can wear in the shop – it’s amazing what an incentive can do.
further training
- Verbal praise, especially in front of others
- Goods from the shop - A handshake - A Christmas gift - Letter of commendation from the boss
- Flexitime - Dinner at a local restaurant - Employee’s picture on the bulletin board
- Certificates that can be exchanged for goods or time off
Man management is one of the
greatest skills a boss can learn – but also the most diffi cult. Get it wrong and you’ll see stagnant growth, staff leaving and a less then happy workplace. Get it right and you’ll see enthusiastic faces, a willingness to get more involved and profi ts rising.
Full or Part time florist required in Barnes, South West London
Must have knowledge of all aspects of floristry
Must have an excellent rapport with customers
Please contact Lesley on 0208 876 0646
F&wb Autumn/Winter 2013 77
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