business matters
Team building made easy W
hatever you may think - and most bosses do think this especially when something goes
wrong - unless trade is diabolical or you really do want to work thirty hours a day, eight days a week, the truth is you cannot run your business without staff ! But your staff need you just as
much. After all, as the boss you carry the ultimate responsibility, you are the one who signed the, upwards only rent, lease agreement and whose house is on the line if loan repayments don’t get made because sales are poor. Which is why the most successful
businesses are those built on mutual respect. Businesses where team eff ort is the norm and where everyone realises that they are working towards the common goal of making the business more successful. In fact, team building is as
important to an in-shop training programme as learning how to make a hand tied, wire a bouquet, keeping plants alive and selling skills.
And once you’ve created a good
team environment the rest of the training falls into place more easily as your staff will be more receptive to advice or constructive criticism. But how do you build a team
without appearing to be an ogre? The fi rst thing you need is an analysis of yourself as a boss. Write down everything that gets done in the shop... from buying to sweeping the fl oor… and then tick the things that only you can do. Because, quite simply, you’ll
never get a team together if you imply that no-one can do it as well as you or insist on doing
Quite simply, you’ll never get a team together if you imply that no-one can do it as well as you or insist on doing everything yourself.
everything yourself. Think about it the next time you fi nd yourself wondering why an employee cannot think for themselves. Ask yourself honestly if you are really letting them. You also need to remember
that many members of staff do not work for money alone... particularly true in fl oristry... but for job satisfaction as well. That doesn’t mean they don’t have to empty the rubbish bins but you do need to make sure they are getting a fair share of the good jobs as well. Having determined what it is
that only you can do, share out the rest of the jobs on a weekly or monthly rotation basis. Not only does this mean that everyone gets a fair share of both fun and yucky jobs, but
F&wb Autumn/Winter 2013
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