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30 HOSPITALITY


WEAR INNS GROWS WITH EPoS


M


anaged community pub operator Wear Inns is continuing to support a rapid expansion


strategy with an electronic point-of-sale (EPoS) investment. Founded in 2006 by local entrepreneurs, John Weir and John Sands, and describing itself as the home of quality pubs in the North of England, Wear Inns now owns 26 managed houses across the northeast and Yorkshire after making 11 freehold pub acquisitions this year alone, thanks to a new wave of private equity funding. All the Wear Inns properties run


TISSL EPoS software and are in the process of converting to J2 615 PC-based touchscreen terminals. As a former retail director of pub giant Mitchells & Butlers, John Weir was familiar with the benefi ts of EPoS technology: “From the start I wanted an EPoS system designed specifi cally for our business that would give us the good management information we need. It also had to be user-friendly so it could be understood by everyone. You shouldn’t need to be an IT wizard.” Weir continued: “The TISSL system


CITY NITES CHECKS IN FOR SERVICE UPGRADE


Serviced apartment specialist City Nites has chosen a new hotel management system (HMS) from provider Infor as part of a strategy to help improve customer service and aggressive growth throughout the next 12 months. A cloud-based deployment of Infor HMS will replace an on- premise legacy system that could not support plans for growth or customer service improvements. The company currently has 93 apartments spanning locations in London and Birmingham, with plans to double this estate in 2013. The cloud-based deployment will allow it to minimise onsite property hardware requirements, reducing overall cost of ownership. City Nites will use the Infor cloud-based application and its HMS Hotel Check-In for the Apple iPad (pictured) to eliminate old-fashioned, manual registration desk processes. Infor HMS mobility for Hotel Check-In on the iPad will also enable hotel team members to ‘meet and greet’ guests at any location in the hotel and improve customer service by increasing the personalisation of the check-in experience. “City Nites prides itself on excellent customer service skills and the use of all the up-to-date technology available to us,” commented Daniel Bolger, City Nites managing director. “There are many ways that our guests can check in with us, and


RETAIL TECHNOLOGY NOVEMBER/DECEMBER 2012


has all the information I need. It does everything except speak to us! Where before, you used to have to trawl through stock reports, it gives us up-to-date and relevant information on sales performance that helps us to manage our margins. The real trick is what you do with the information though.” Wear Inn pub managers use information


generated by the EPoS software every day to look at trends and flag up where they need to be on products, pricing and staffing. “At 6am everyday, I get an email of every pub’s statement from the previous day, covering revenue, banking and expenditure. In effect, the TISSL system provides us with a very basic P&L [profit and loss] account and we couldn’t do without that now,” Weir said. The EPoS information also proves


invaluable in planning stock, pricing and staffing costs. “We know who’s selling what, so we can manage promotions and staff incentives,” he added. Weir concluded: “We wouldn’t be as


profitable without EPoS. It’s a tool we use all the time – and even then I think we use only 60% - 80% of its capability.”


numerous blocks within our properties that they will need to reach; this means that we need a portable system to give the ease of check-ins that our customers have come to expect. The HMS will also enable the company to monitor relevant social media channels, such as Twitter. At present, the vast variety of information channels makes it difficult to track all the possible sources of comments – especially around promotions. “We are also an ever-expanding company and so a system that can manage our growth in an easy, smooth manner is vital,” Bolger added.


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