CONTENTS
03 09
25
>Hospitality and foodservice retailing
Mobile and customer-facing investments mark sector technological turning point
NEWS
04 COMMENT: Maximising recovery momentum
06 DATA: Retail gets to grips with big challenge
06 MR. HARE: New IT boosts front and back offi ce
07 CARD CHARGES: Processing costs mount
08 JAEGER: Revamps online before Xmas
08 WAITROSE: Debuts web self-service
09 CYBER MONDAY: Seasonal shopping rush
09 NEW LOOK: Concept store goes digital
10 NATUREX: Advances supply chain planning
11 EUROCIS: Looking ahead to the New Year
BACK OFFICE
13 INTRODUCTION: Supporting retail success
14 DIAGEO: Centralising digital assets
15 REDCATS: Gets fi nance IT advantage
16 GUESS?: Streamlines global reporting
17 AS WATSON: Assures retail IT support
19 DIXONS RETAIL: Updates project management
20 GREGGS: Drives purchase-to-pay effi ciency
21 JESSOPS: Saves on IT procurement costs
22 SHOP DIRECT: Automates back offi ce process
23 CICS: Invests in new IT helpdesk
HOSPITALITY 16
25 INTRODUCTION: At a tech threshold
26 PIZZAEXPRESS: Wi-Fi and PayPal update
26 OXO TOWER: Books Jubilee success
27 MARSTON’S: Updates mobility in-house
27 FIRMDALE: Virtualising communications
28 LITTLE CHEF: Invests in customer signage
28 EAT SUSHI: Adopts colourful till systems
29 WEAR INNS: New EPoS supports growth
30 CITY NITES: Installs new management IT
31 CHESTERFIELD FC: Networks live TV
CASE STUDIES
33 FARMFOODS: Frozen food specialist rolls out 3G/ADSL failover routers to over 300 outlets across the UK to ensure it can keep the tills ringing
34 SHOE ZONE: Shoe retailer develops in-depth digital marketing strategy using new campaign management tools to increase online revenues 100% year on year
36 CHARLES TYRWHITT: Clothing retailer’s e-commerce optimisation facilitates effi ciencies, increases margin and drives sustainable growth online
INNOVATIONS
37 E-PAYMENTS: Revamped site to help merchants compare electronic payment services is proving popular with small and midsized businesses
38 VOLTIS 100AMP: New energy management system aims to open up power-saving options for small-to-medium sized traders nationwide
NOVEMBER/DECEMBER 2012 RETAIL TECHNOLOGY
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