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CONTENTS


03 09


25


>Hospitality and foodservice retailing


Mobile and customer-facing investments mark sector technological turning point


NEWS


04 COMMENT: Maximising recovery momentum


06 DATA: Retail gets to grips with big challenge


06 MR. HARE: New IT boosts front and back offi ce


07 CARD CHARGES: Processing costs mount


08 JAEGER: Revamps online before Xmas


08 WAITROSE: Debuts web self-service


09 CYBER MONDAY: Seasonal shopping rush


09 NEW LOOK: Concept store goes digital


10 NATUREX: Advances supply chain planning


11 EUROCIS: Looking ahead to the New Year


BACK OFFICE


13 INTRODUCTION: Supporting retail success


14 DIAGEO: Centralising digital assets


15 REDCATS: Gets fi nance IT advantage


16 GUESS?: Streamlines global reporting


17 AS WATSON: Assures retail IT support


19 DIXONS RETAIL: Updates project management


20 GREGGS: Drives purchase-to-pay effi ciency


21 JESSOPS: Saves on IT procurement costs


22 SHOP DIRECT: Automates back offi ce process


23 CICS: Invests in new IT helpdesk


HOSPITALITY 16


25 INTRODUCTION: At a tech threshold


26 PIZZAEXPRESS: Wi-Fi and PayPal update


26 OXO TOWER: Books Jubilee success


27 MARSTON’S: Updates mobility in-house


27 FIRMDALE: Virtualising communications


28 LITTLE CHEF: Invests in customer signage


28 EAT SUSHI: Adopts colourful till systems


29 WEAR INNS: New EPoS supports growth


30 CITY NITES: Installs new management IT


31 CHESTERFIELD FC: Networks live TV


CASE STUDIES


33 FARMFOODS: Frozen food specialist rolls out 3G/ADSL failover routers to over 300 outlets across the UK to ensure it can keep the tills ringing


34 SHOE ZONE: Shoe retailer develops in-depth digital marketing strategy using new campaign management tools to increase online revenues 100% year on year


36 CHARLES TYRWHITT: Clothing retailer’s e-commerce optimisation facilitates effi ciencies, increases margin and drives sustainable growth online


INNOVATIONS


37 E-PAYMENTS: Revamped site to help merchants compare electronic payment services is proving popular with small and midsized businesses


38 VOLTIS 100AMP: New energy management system aims to open up power-saving options for small-to-medium sized traders nationwide


NOVEMBER/DECEMBER 2012 RETAIL TECHNOLOGY


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