CONTENTS November 2012 Volume 30, Issue 11 Vision

75 PCMA CONVENING LEADERS PREVIEW Stéphane Garelli What does the world’s leading authority on global competitiveness have to say about the economic and business outlook for 2013? Stay tuned. Barbara Palmer

Departments 17

statement p. 34

PLENARY CIC’s new medical meetings certification. Pre Con: National Potato Council. Post Con: Association of Zoos and Aquariums. Plus: exhibition growth; business owner Suzanne Schlanger, CMP, on how to make things right; 7 tips to prevent pickpocketing; Wait vs. Blink; Convene On Site.

Special Sections

79 IRELAND Where timeless meets on time Jennifer N. Dienst

87 RENOVATIONS, EXPANSIONS, AND NEW BUILDS Paving the way to better meeting venues and destinations

88 Calgary TELUS 90 Calgary Stampede 92 Washington, D.C. 94 FireKeepers Casino Hotel

96 Hard Rock 98 Hilton Columbus Downtown

100 Kansas City 102 Las Vegas 104 Los Angeles 106 Long Beach 110 Milwaukee 112 Omaha

114 Omni Hotels & Resorts

116 Rosen Centre 118 San Jose 120 Seattle 122 Singapore 124 Metro Toronto Convention Centre

126 Cleveland 127 Montego Bay Convention Centre Jennifer N. Dienst

PCMA PARTNERS Working together to create meetings education

130 AIBTM PSAV Presentation Services

131 SpeakInc Metro Toronto Convention Centre Katie Kervin

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4 PCMA CONVENE NOVEMBER 2012

34 INNOVATIVE MEETINGS The Big Picture Sarah Beauchamp

36 WORKING SMARTER They Had Us at Hello Barbara Palmer

38 MEETING MANAGEMENT: SPONSORSHIP More Than ‘Logo Soup’ Michelle Russell

32

FORWARD THINKING How to Repel Your Best Customers Dave Lutz, CMP

134 OTHER DUTIES AS ASSIGNED Driving Range MaryAnne Bobrow, CAE, CMP, CMM, CHE

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ALSO IN THIS ISSUE Comments

Behind the Scenes

10 To the Point 12 Planner’s Notebook 14 PCMA Today 133 Advertiser Index

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