CONTENTS November 2012 Volume 30, Issue 11 Vision


75 PCMA CONVENING LEADERS PREVIEW Stéphane Garelli What does the world’s leading authority on global competitiveness have to say about the economic and business outlook for 2013? Stay tuned. Barbara Palmer


Departments 17


statement p. 34


PLENARY CIC’s new medical meetings certification. Pre Con: National Potato Council. Post Con: Association of Zoos and Aquariums. Plus: exhibition growth; business owner Suzanne Schlanger, CMP, on how to make things right; 7 tips to prevent pickpocketing; Wait vs. Blink; Convene On Site.


Special Sections


79 IRELAND Where timeless meets on time Jennifer N. Dienst


87 RENOVATIONS, EXPANSIONS, AND NEW BUILDS Paving the way to better meeting venues and destinations


88 Calgary TELUS 90 Calgary Stampede 92 Washington, D.C. 94 FireKeepers Casino Hotel


96 Hard Rock 98 Hilton Columbus Downtown


100 Kansas City 102 Las Vegas 104 Los Angeles 106 Long Beach 110 Milwaukee 112 Omaha


114 Omni Hotels & Resorts


116 Rosen Centre 118 San Jose 120 Seattle 122 Singapore 124 Metro Toronto Convention Centre


126 Cleveland 127 Montego Bay Convention Centre Jennifer N. Dienst


PCMA PARTNERS Working together to create meetings education


130 AIBTM PSAV Presentation Services


131 SpeakInc Metro Toronto Convention Centre Katie Kervin


PCMA Convene (USPS 25438) is published 12 times per year. © Copyright 2012 by the Professional Convention Management Association. POSTMASTER: Send address changes to PCMA Convene, 35 East Wacker Drive, Suite 500, Chicago, IL 60601. PCMA Convene is the oficial magazine of the Professional Convention Management Association, an international nonprofit organization of meeting professionals. Members receive PCMA Convene as a membership benefit, paid by membership dues. Nonmembers may subscribe to PCMA Convene for $50 annually; international nonmembers for $99 annually. Periodicals postage paid in Chicago, IL, and at additional mailing ofices.


Contacting Convene and PCMA (pcma.org) SUBSCRIPTION CHANGES: online at pcma.org or call PCMA Convene subscriptions at (312) 423- 7246; email: convene@publicationpartners.com. FILE CHANGE OF ADDRESS with the US Postal Service online: moversguide.com. PCMA CONVENE ONLINE LIBRARY: pcma.org/resources/ Convene. REPRINT AND BACK ISSUE REQUESTS: Michelle Russell, mrussell@pcma.org, (312) 423-7275.


4 PCMA CONVENE NOVEMBER 2012


34 INNOVATIVE MEETINGS The Big Picture Sarah Beauchamp


36 WORKING SMARTER They Had Us at Hello Barbara Palmer


38 MEETING MANAGEMENT: SPONSORSHIP More Than ‘Logo Soup’ Michelle Russell


32


FORWARD THINKING How to Repel Your Best Customers Dave Lutz, CMP


134 OTHER DUTIES AS ASSIGNED Driving Range MaryAnne Bobrow, CAE, CMP, CMM, CHE


7 8


ALSO IN THIS ISSUE Comments


Behind the Scenes


10 To the Point 12 Planner’s Notebook 14 PCMA Today 133 Advertiser Index


PCMA.ORG


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