Moderate Travel price increases should be modest in North America and around the globe in 2013.

Performance On-Time Arrivals

+14% Improvement 84+16z 83.7% Airline Performance

› On-time arrivals — From 2007 to the first half of 2012, the on-time arriv- als rate improved by 14 percent, from 73.4 to 83.7 percent of domestic flights within 15 seconds of scheduled arrival time. › Mishandled bags — The incidence of mishandled bags has dropped by 58 percent, from seven to three instances per 1,000 domestic passengers. › Flight cancellations — The number of flight cancellations has decreased by 50 percent, from 2 percent to 1 percent of scheduled domestic departures. › Revenues — Per enplaned passenger, 2011 revenues exceeded costs by just 77 cents. Excluding $8.06 in ancillary fees, revenues would have lagged costs by $7.29. › Air-service cuts — Due to rising costs and constraints on revenue production, domestically, the United States has a smaller industry than five years ago. Scheduled domestic U.S. air service in the fourth quarter of 2012 vs. the fourth quarter of 2007: 15.6 percent fewer flights, 12.4 percent fewer seats. See sidebar on p. 56.

SOURCE: Airlines for America, airlines.org

On-time arrival rate Mishandled Bags

58% 50%

Flights Seats +

Drop Flight Cancellations

Drop Air-Service Cuts

-15.6% -12.4%

ON THE WEB For an online graphic chart comparing 12 major domestic airlines’ baggage fees, go to convn. org/bag-fees. An interactive graphic illustrating the future of baggage handling from Condé Nast Traveler can be found at convn.org/ bag-carousel.

PCMA.ORG NOVEMBER 2012 PCMA CONVENE 57