ADVERTORIAL
nd Empowering Myriad 2 Solution! contact market has been waiting for!
to assume even greater capabilities, answering any customer needs that may arise, without any requirement for Capex investment, installation and maintenance costs.
Keep your customers satisfied… for the long-term Through our API, we give you an adaptable, resilient and innovative solution that locks your customers in for the long-term. By having the ability to evolve with the market, you can help your customers to stay one step ahead of the competition – essential for an effective Customer Contact Management policy.
Tried and trusted solutions that evolve with the market Despite its innovative, leading-edge design, Kcom’s Myriad solution is the most established solution on the market today; giving you confidence that it is 100% proven, reliable, tested and trusted. Myriad 1 was created over three years ago, in direct response to the identified inbound telephony needs of our channel partners. Our heritage as a Tier 1 carrier bears testament not only to the resilience and scalability of our Myriad solution, but also gives you the reassurance of greater up-time and fault tolerance, ensuing capacity can be increased easily and quickly. Ultimately we can give you a genuine point of competitive difference.
Open the door to a world of opportunity By using Kcom’s Myriad 2 API you can:
• Win and retain customers: Bespoke development helps you to meet your customers’ exact needs.
• Transform your business: Myriad 2 is the ultimate business transformation tool, enabling you to evolve into a customer-service led business quickly, opening doors for new, long-term clients.
• Release your resources: Myriad 2 allows you to create and own your unique propositions without the need to maintain your own systems.
• Access ultimate flexibility: Create an on-line self-service
www.comms-dealer.com With Myriad 2, we
essentially give you the keys to our network and the freedom to make the most of it.”
Mike Wilkinson, Channel Partner Sales Manager, Kcom
business or produce bespoke solutions for high-worth clients.
• Discover endless creativity: You’re no longer restricted by fixed portal pages, giving you ultimate creativity.
• Increase your revenue: A fast way to increase your order values.
Gain access to Kcom’s network Myriad 2 offers you API access into our core call management platform. This gives you all the benefits of traditional resale, plus the freedom to be flexible. It means you can enjoy a full ‘toolbox’ of services with the ability to create unique propositions.
The ultimate flexible, bespoke solution to high volume call management With Myriad 2 you can discover a world that puts you in ultimate control. Create multiple CLI and time zones; set up multi-tiered IVR systems in minutes; create queues and helplines; voicemail modules and call recording files delivered to an email address, to name just a few of its extensive capabilities. Resellers can provide data to customers as a service, or offer customers access to a portal so that they can evaluate their own call patterns in real-time.
Bringing the powers of inbound to large organisations and the SME market
Our Myriad 2 solution empowers you to derive maximum benefit from inbound calls; building profiles of your customers, extending
and revolutionising your services, enriching your data and laying down the foundations for maximising the lifetime value of each relationship. This makes it ideal for resellers targeting large inbound corporate accounts and those businesses looking to build solutions for the mid-market.
Just imagine the commercial possibilities from the ability to: • Access feature-rich functionality to create custom-built solutions with complete scalability.
• Integrate your existing call number management portals directly into the Kcom network.
• Share the credibility of Tier 1 capability, whilst you remain as autonomous, flexible and adaptable as ever.
• Reduce the costs with an entirely hosted solution.
• Link to your other applications such as billing and customer service tools.
Exponential growth Kcom’s Myriad solution has a proven track record of exceeding customers’ expectations. Many of our clients have seen their customer numbers and revenues grow exponentially since utilising the Myriad platform.
Transform your business today! The power to transform your business is greater than ever. With Myriad 2, you gain all the business-boosting benefits of Myriad with the power to: • Build services in a fraction of the time, making your route
Kcom provides worry-free management of critical communications, giving you the time and freedom to create tomorrow. As a partner of Kcom, you’ll have access to a comprehensive portfolio of products and services. Using these we can tailor solutions to maximise your revenues, backed up by guaranteed SLAs. You can also rely on our comprehensive product portfolio and high levels of technical expertise. So, whether you are a telecoms or IT reseller, managed service provider, system integrator, application service provider or carrier, we are ideally placed to help you support your customers’ communications needs – whilst providing your business with a highly competitive channel offer, creating long-term profitable services for customers.
to market faster than ever.
• Extend your programming ability for much greater customer satisfaction.
• Release even more creative innovation without spending time on programming.
• Be more reactive and flexible to end-user requests.
• Future-proof your portfolio: Myriad 2 offers a platform ready for the next generation of services as they become available; meaning you will always be prepared for any future market changes.
n
To bring the benefits of Myriad 2 to your business, call us today on 0800 915 5346; or email
channelpartners@kcom.com
COMMS DEALER AUGUST 2012 29
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