contents Featurescontinued Departments

19 Plenary How San Diego kept Comic- Con. Delta’sWi-Fi project. PreCon: theARF’s Re:think 2011. Post Con: ADA Annual Session. Plus: PEZ collectors; the cost of unse- curedata; Convene On Site.

31What’s Happening In Providence

32 Meeting Management: F&B Gluten Freedom Barbara Palmer

37 Giving Back A Moveable Feast Barbara Palmer

41 International Meetings: Asia Rising A Brand-NewWorld Michelle Russell

45Working Smarter You Send Me Michelle Russell

48 Meeting Management: Independent Planners Interdependent Planners Hunter R. Slaton

52 Speaker Savvy Engage Speakers to Engage Attendees Gina Schreck, CSP

109 ONE ON ONE WITH Frits van Paasschen Taking a break during a Starwood- sponsored CSR project in Harlem, CEO Frits van Paasschen talks about the “extraordinarily seductive” hospitality industry, the recovery of business travel, and doing well by doing good. Hunter R. Slaton

Meeting Opportunity 54 Just Undo It Peter Sheahan

People & Processes 56 Information Dump or Learning Facilitator? Dave Lutz, CMP

109 Leading Learning 58

Flip Your Way Forward Jeffrey Cufaude

Innovative Meetings 60

The Softer Side of Exhibiting Bob James

Convene on Location 147 Japan

Hunter R. Slaton

Other Duties as Assigned 158 Excess Baggage Bill Dussor

Also in This Issue

Behind the Scenes 6 To the Point 8

PCMA Planner’s Notebook 10 Comments 12

PCMA Today 14 Advertiser Index 156

12_10

158 4 pcmaconvene December 2010 www.pcma.org