19 Plenary How San Diego kept Comic- Con. Delta’sWi-Fi project. PreCon: theARF’s Re:think 2011. Post Con: ADA Annual Session. Plus: PEZ collectors; the cost of unse- curedata; Convene On Site.
31What’s Happening In Providence
32 Meeting Management: F&B Gluten Freedom Barbara Palmer
37 Giving Back A Moveable Feast Barbara Palmer
41 International Meetings: Asia Rising A Brand-NewWorld Michelle Russell
45Working Smarter You Send Me Michelle Russell
48 Meeting Management: Independent Planners Interdependent Planners Hunter R. Slaton
109 ONE ON ONE WITH Frits van Paasschen Taking a break during a Starwood- sponsored CSR project in Harlem, CEO Frits van Paasschen talks about the “extraordinarily seductive” hospitality industry, the recovery of business travel, and doing well by doing good. Hunter R. Slaton
Meeting Opportunity 54 Just Undo It Peter Sheahan
People & Processes 56 Information Dump or Learning Facilitator? Dave Lutz, CMP
109 Leading Learning 58
Flip Your Way Forward Jeffrey Cufaude
Innovative Meetings 60
The Softer Side of Exhibiting Bob James
Convene on Location 147 Japan
Hunter R. Slaton
Other Duties as Assigned 158 Excess Baggage Bill Dussor