Despite the potential of proactive surveillance, the use of CCTV as an intelligence gathering, coordinating, and response initiator across multiple functions in the airport is not widespread. All too often technology is seen as an end in itself and while vast amounts of money are spent in this respect, the human factor and the contribution it can make is neglected. Few airports provide any kind of behavioural analysis training for CCTV operators, despite the instances of this for security screeners tasked with interviewing passengers within the terminal increasing. Indeed, even the concept of defining targets and their characteristics is often neglected. The added value CCTV can provide by creating a greater situational awareness across the various functions and components of the airport security system are often not sufficiently addressed, and CCTV is often asked to fulfil a reactive role when events are occurring or have already happened. Because different stakeholders have different needs, and because they use different languages to explicate those needs, the potential for a system that fully meets the needs of any one stakeholder is somewhat limited.
“
...the ideal operator will have highly developed visual acuity and visual analysis skills that, ideally, will have been confi rmed by appropriate aptitude testing...”
Whilst CCTV systems provide the technological infrastructure, the key to optimising the CCTV system is the operator. That being the case, it becomes critical that the right operators are selected. The ideal operator will have highly developed visual acuity and visual analysis skills that, ideally, will have been confirmed by appropriate aptitude testing. The ideal operator will also have highly developed interpersonal skills which, when enhanced by training, will allow them to identify and respond to subtle behavioural cues and therefore understand complex human activities as observed through the constrained view of video imaging. This individual will also understand the nature and function of intelligence and therefore recognise activity, incidents and behaviours of significance. They should be able to collect and collate that information so that it might be converted into intelligence that is shared with, and
responded to by, allied stakeholders. The ideal surveillance operator is an intelligent and highly skilled individual who can multi-task, yet focus at the micro level for extended periods of time. They can recognise patterns of normalcy and more importantly variations from the norm. Finally this individual will have the confidence and authority to either control or facilitate a response to critical incidents as they occur.
Individuals with a balance of such skills are
rare and the industry focus is not currently aimed at developing such capacities. This is partly because these kinds of roles have not being effectively defined for CCTV operator positions. Ultimately these sorts of individuals need to be harnessed from those identified with high potential, and the provision of a comprehensive training and development strategy.
CCTV as
a tool exploited by carefully selected and appropriately trained operators has the potential to significantly benefit the
INTERNATIONAL CABIN SAFETY CONFERENCE PRESENTS THE
Join us 23-25 October 2012 in Amsterdam
With 38 countries represented at last year’s event, this year’s International Cabin Safety Conference (ICSC) – formerly recognized as the European Cabin Safety Conference – is even more highly anticipated and expected to see even more delegates from around the world.
It is clear that organizations worldwide are in need of cabin safety training across a number of industry disciplines. (L/D)max Aviation understands that addressing all of the areas of need is critical to improving aviation safety as a whole. With THREE FULL DAYS of information sharing, education and training, attendees will attend informative presentations and comprehensive, collaborative workshops encompassing information on a variety of concerns, issues, and relevant data affecting aviation cabin safety. Topics to be addressed include: Health & Medical Matters, Training, In-Flight Topics, Safety & Security, Lessons Learned, and more.
“(L/D)max obviously has their finger on the pulse of aviation safety. The biggest hot topics within the industry all had floor time at the conference, ensuring that information relevant to us right now was addressed.” -Jeffrey Hendren, Director - Inflight/Flight Attendant Manager, Regional 1 Airlines.
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