needed to work safely. ‘Will’ is the personal commitment required to work safely. Safety excellence requires a safety culture that is part of people’s lives 24/7/365 at work and at home. Our goal is to have every associate make a personal commitment to safety and demonstrate that commitment by being a leader in safety.”
Customer Satisfaction Rudolph/Libbe strives to improve the business effectiveness of its custom- ers and help them meet their goals, Haas explains. its goal is to provide customers with more than building services, and it does that by acting as consultants to help customers improve their business effectiveness. This is accomplished by taking the time to understand a customer’s business and goals, and making recommendations that will add value to their investment. “We offer responsiveness, communication, value-engineering, fl exibility, proactive thinking, and an experienced and consistent team on projects,” he says. “Our team is experienced at working within operational facilities.” Over the years, the company has grown steadily due to its focus on
customer satisfaction. “More than 80 percent of our business comes from repeat customers, and some of our relationships with customers span decades,” Haas continues. “Most of the projects we work on are smaller jobs, and those small projects are as important to our customers as large projects. We strive to give every project the same high level of attention to quality, value and schedule. This industry is all about building and maintaining relationships. It’s all about earning and keeping the customer’s trust.” “We have seen technology, equipment and services change in our
industry through the last fi ve decades, and we have seen one constant: com- mitment to customer service,” says Haas.
circle #14 on reader service card 30 METAL CONSTRUCTION NEWS June 2012