SUCCESS STORY Customer Relations By Marcy Marro, Managing Editor
The Gorman-Rupp Co., Mansfi eld, Ohio. National contractor relies on knowing and understanding its customers
With three locations across Ohio and Michi- gan, Rudolph/Libbe Inc. is a full-service national contractor offering a broad range of construction, maintenance and facility- related services. The company has consistently ranked among Engineering News-Record’s Top 400 Contractors, and in 2011, received a ranking of 220. Gary Haas, vice president, contracts adminis-
tration/labor relations at Rudolph/Libbe, explains that the company is one of the few large, self- performing contractors in the country. “With more than 300 skilled tradespeople from almost every major trade, we provide the skilled manpower necessary to complete projects on-time, on-budget and with outstanding quality.”
Experience Founded in 1955, Rudolph/Libbe has experience in a wide variety of industries, including automotive, com- mercial/retail, education, food processing, govern-
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ment/institutional, health care, hospitality/recreation, industrial/manufacturing, metals, power/petrochemi- cal, solar, warehouse/distribution and worship. Haas explains that the company has the ca-
pability to take a project from site selection all the way through construction and maintenance, and offers services in preconstruction, construction, small projects, building systems, custom millwork and site management. “The people who work at Rudolph/Libbe are
the key to the company’s success,” he says. “They are talented, hard working, skilled and extremely committed to our customers. They bring creativity, innovation and value to every project. We employ generations of tradespeople, and many of our asso- ciates have worked for us for decades. Many have never worked anywhere but Rudolph/Libbe. That’s a source of great pride for us.” Haas goes on to explain that the company is constantly looking for business growth opportuni-
ties, whether it be new markets, new services or new ways to provide customers with more value. He says that it’s the company’s willingness to respond to their customer’s changing needs with expanded services that has helped the company grow over the years.
Metal Building Systems An authorized Varco Pruden Builder since 1982 with Memphis, Tenn.-based Varco Pruden Build- ings, Rudolph/Libbe has ranked in Metal Construc- tion News’ top 100 national metal building contrac- tors since 1984. “Metal building systems represent a signifi cant part of our business,” notes Haas. “At Rudolph/Libbe, pre-engineered building systems are more than a capability—they are an important focus. We actively promote and dedicate full-time resources to our pre-engineered building services." The company’s Building Systems Group