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In our opinion it’s the Volvo product that stands out from the pack when it comes to working in harsh and dusty environments and we’ve found the machines to be extremely reliable and the support from Volvo second to none
“We need equipment that’s reliable and does the job,” says Mr Jacobs. “With vessels on berth we cannot afford to incur time penalties, so it’s imperative the machines doing the job of dis- charging or loading the cargo do so with no downtime and are productive at the same time,” he continues. “But when we do get the occasional problem we have immediate access to Volvo CE’s local home based engineer who’s prepared to help out at any hour of the day and the support we get from the Horsham support centre is equally impressive.”
The L120F’s have been retrofitted with CareTrack – Volvo CE’s telematic system as have all the existing Solent Stevedores’ fleet of Volvos. The machines have also been supported with extended driveline warranty and are covered under Volvo’s Blue service agreement. “We find the CareTrack system extremely beneficial to our operations and the flexibility to match the service agreements to our needs very helpful,” comments Lee Penfold who is in charge of maintenance at Solent Stevedores. “But what really helps us is the knowledge that we’ve got the full support from the team at Volvo just a phone call away.”
The Blue service Agreement that Solent Stevedores has taken out
enhance resale value, together with proactive advice on when parts will need replacement. Regular oil samples are taken for analysis of quality and contaminant levels, and again, advice is given freely if action needs to be taken. In addition any latest machine software updates are applied to keep the machine at the cutting edge. And as with the agreements for the whole of Solent Stevedores’ fleet of Volvo equipment arrangements can be customized to suit the individual needs of the customer irrespective of whether the machine is brand new or five years old. Underpinning any customer support agreement is the assurance that the practical element to Volvo CE’s fully integrated management system and ISO accreditations comes into play with regard to safe disposal of oils, filters and associated materials and best practice whilst on site maintaining the equipment.
Solent Stevedores, licensed cargo handlers and bulk terminal operators operate within the Port of Southampton handling a wide range of bulk cargo as well as raw cane sugar in the east of London. With a long term agreement in place with Associated British Ports, the company has carved a niche for itself in facilitating the rela- tionships between the port authorities and clients wishing to use Southampton to import or export bulk materials.
on its machines is based upon a series of comprehensive machine inspections combined with the approved Volvo service programme, maintaining the machine to the recommended standard. All in- spection and maintenance work is carried out by Volvo service trained engineers using only genuine Volvo parts and lubricants. Comprehensive reports are provided to support warranties and
Visit:
www.solentstevedores.com
TOP LEFT: One of the latest L120F’s takes a breather from the dusty animal feed shed and ramps up the wood chip stockpile using a bespoke pusher blade at Solent Stevedore’s Southampton facility.
TOP RIGHT: Solent Stevedores General Manager Ian Jacobs (left) and Lee Penfold are more than happy with their latest acquisitions.
THE VOICE PAGE 45
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