Feature 3 | SCANDINAVIA AND THE BALTIC Borderless service concept for the Baltic
Trough the company’s new Baltic Sea Concept, every Wärtsilä customer with shipping routes in the Baltic Sea now has a dedicated account manager who can provide access to a network of workshop services in the region.
vessels get the service and maintenance they need. “By working with Wärtsilä, what you get is one point of contact,” explains Jussi Vikström, general manager of Wärtsilä’s Service Network. “The Wärtsilä Baltic Sea Concept frees customers from their dependence on local providers who offer services in only one or two ports.”
W
ärtsilä is offering customers with routes in the Baltic Sea a new way to make sure their
behalf of the Wärtsilä service providers in neighbouring Baltic Sea countries. Wärtsilä account managers coordinate all customer requests and offer one solution. Vikström gives an example to
explain his point: “As it stands, ship owners ask for quotes from various local service providers in order to get their maintenance needs addressed. But, as part of the Wärtsilä Baltic Sea Concept, customers can send their enquiries to their dedicated account
Wärtsilä has developed a network of service workshops in the Baltic region.
Finland, Russia, Sweden, Denmark, Germany, Poland, Lithuania and Estonia. Additionally, services provided by many of the region’s shiprepair yards are available through partnerships with local facilities, and there is a particular focus on offering technology that can reduce environmental impact through these relationships. “Our partnerships with shipyards mean we can offer customers the conversions they need to make their ships more efficient,” says Vikström. “Wärtsilä takes its role in offering environmentally sound solutions very seriously. Our products and solutions are known for their high fuel efficiency and good fuel flexibility.” Recently yards within the BLRT Grupp, including
Tallinn Shipyard,
Western Shiprepair and Turku Repair Yard, have signed an agreement with Wartsila aimed at encouraging scrubber conversions. A pilot project was carried out
last year at Turku Repair Yard in
anticipation of the formal agreement. In addition Wärtsilä has service workshops in many Baltic ports, including
St.
Petersburg, Tallin, Klaipeda, Gdansk, Szczecin, Gothenburg, Stockholm, Copenhagen, Vaasa, Turku and, since August 2011, one in the Port of Helsinki’s Vuosaari harbour. The new Helsinki workshop covers an area of 1150m2 and is equipped with 5 and 12.5tonne overhead cranes, machining equipment and tools for overhauling and testing fuel injection system components. For now, the Baltic Sea Concept is offered only
being in this particular The concept works like this: every
customer has one account manager and gets one invoice from Wärtsilä. No matter if the company is headquartered in Germany, Sweden or Finland, the local account manager can speak on
34
manager. We will then get the most cost efficient solution that best meets their requirements. In essence, we do the leg work for them.” A pool
of around 400 service professionals work for Wärtsilä in
region. But, this may change in the future according on customer feedback. “Some of our customers in the Black Sea region have expressed interest in implementing this concept in Romania, Ukraine, Turkey and Russia,” says Vikström. “Te concept is also applicable in the North Sea for shipping routes that pass through Denmark, Sweden and Norway.” SRCT
Shiprepair and Conversion Technology 2nd Quarter 2012
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56