There’s been a flurry of activity at this OEM that has generated new facilities, product-wide aircraft-upgrade programs and enhanced technician training. The manufacturer has placed its after-market business front and center.


A


lot has transpired at Hawker Beechcraft Corp. (HBC) over the past 18 to 24 months. Under chairman and CEO Bill Boister’s directorship, the Wichita, Kan.-based manufacturer of business jets and propeller-driven


aircraft has gone through a company-wide reorganization and adopted a new SAP enterprise software system. But equally ambitious, and no doubt more germane to HBC customers, is the flourish of activity in Hawker Beechcraft’s Global Customer Support (GCS) organization. Recent dramatic expansion of after-market services is taking the organization well beyond basic warranty support by providing a comprehensive array of maintenance and modernization offerings. GCS activity purveys probably HBC’s largest growth potential — at least until worldwide economic growth is sufficient to stimulate new aircraft sales. Consider the following


Images courtesy of Hawker Beechcraft


Aviation Maintenance | avm-mag.com | February / March 2012 15


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