affordable dental and medical care, and as the nation’s employers, health plans, insurers, and third party administrators evaluate opportunities for introducing medical travel into benefits packages, networks of international providers have been established. Consumers should look for some key benchmarks when identifying a qualified medical travel company: Quality healthcare: A medical travel company with an explicit mission to provide access to accredited hospitals, clinics and providers carrying Joint Commission International (JCI) or equivalent accreditation Broad network and service offering: geographic choice, more options for treatment and preferred destinations Transparent, cost-effective plans with demonstrated savings Safety: personal and medical safety in
all provider locations Premium experience: focus on the small details that contribute to a medvical traveler’s ultimate level of satisfaction Flexibility and willingness to create customized solutions Simplified billing Financial stability Deep healthcare experience, solid infrastructure.
ESTABLISHING A US FOOTPRINT What constitutes a top-rated hospital for inclusion in a domestic network? At minimum, each hospital must be in the top decile in terms of overall quality as rated by The Delta Group (http://www.
TheDeltaGroup.com) - and score highly compared with other ratings agencies. By selecting high quality providers and tracking their outcomes, a network can best optimize the utilization of a medical travel program. This focus relies upon the use of both external and internal quality criteria in selecting provider partners. Consumers are advised to
look for stringent evaluation criteria, including the review of major areas such as hospital accreditation, patient flow, nurse-to-patient ratios, quality improvement programmes, staffing and other performance-related activities. Examine the network’s benchmarks for travel coordination, including
«Quality domestic networks should offer greater transparency and greater consumer choice while providing significant savings for health stakeholders»
transfers, hotels, and other concierge services. Networks should offer patients a vast array of surgical options including: Orthopaedic Bariatric Cardiology Cyber Knife (Radiation Therapies) General Surgery Neurological Quality domestic networks should
offer greater transparency and greater consumer choice while providing significant savings for healthcare stakeholders. Domestic networks should mirror rigorous international standards, with Joint Commission accredited hospitals here in the United States and JCI-accredited institutions throughout the world. Patients will benefit from
experienced care support through world-class concierge services assisting throughout the HIPAA- compliant process, from the gathering of an individual’s medical history to scheduling procedures, arranging travel and lodging, and coordinating post- surgical, follow-up care. Whether a medical traveller
chooses to use distant locations such as Singapore or India or opts to stay closer to home at destinations within the United States or nearby countries including Mexico or Costa Rica, coordination of care should be handled by professionals who are sensitive to cultural, racial, linguistic,
religious, age, gender, and disability concerns.
Individual wellbeing should be the overriding concern for maintaining patient dignity, and ultimately, satisfaction. ■
AH 84
www.lifesciencesmagazines.com
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