RTCONTENTS 16 >Back O ce Back Office:
03
Unlocking cost savings, process effi ciencies and hidden value with business IT
10 NEWS
04 COMMENT: IT becomes retail driving force
06 NEWS: Oasis in digital store revamp
06 NEWS: Waitrose biomass centre
07 M&S: Extends supply chain investment
08 AWS: Fantasy Shopper wins cloud plaudit
09 EUROPE: Mr Knigi tackles product data
10 PEOPLE: Multichannel movers & shakers
11 ADSA: Content management support app
12 EVENTS: PCI Council comes to London
29 FEATURES BACK OFFICE
13 CLOUD: Opportunity to optimise retail IT
17 2PURE: NetSuite helps grow business
21 FOSSIL: Automates global IT processing
BARCODING, SCANNING & WAREHOUSING
23 JOHN LEWIS: Award-winning warehouse IT
27 NOTCUTTS: Extends signage to food
HOSPITALITY
29 WELCOME: Improving service management
31 O2: Arena converts to contactless
CASE STUDIES
33 COVER STORY: Accord voice technology speaks volumes at BWG Foods, making picking operations virtually error free in support of accurate deliveries and boosting order fulfi lment levels to 99%
34 AURORA: IT outsourcing
relationship with creates fl exible, cost-effective shared IT platform for women’s fashion retailer supports growth and innovation
36 EAST: Centralised IT strategy improves communications between head offi ce and 100 retail outlets of women’s lifestyle clothing and accessories retailer, saving money and raising service levels, while streamlining card security compliance with a fully managed EFTPoS solution
36 INNOVATIONS
37 PEOPLE COUNTING: New customer activity monitoring system evaluates video-based, real-time analysis of visitor behaviour to improve quality of service
37 MIMIRROR: Interactive, social- networking enabled digital mirror allows Republic Westfi eld Stratford City customers to share outfi t choices with friends and promote brand awareness
38 WATCH2PAY: Payment technology collaboration between brings MasterCard PayPass-enabled wristwatch to market
38 SIGNBOX: Revolutionary smart poster system uses near fi eld communications (NFC) technology to offer tailored proximity marketing and promotions
SEPTEMBER/OCTOBER 2011 RETAIL TECHNOLOGY
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