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ASSISTANCE


Prevent Interruptions in Your Electric Service by Paying Bill Promptly


Interrupting electric service for non-payment is a job we don’t like. It has never been our intention to dis- connect service in this manner, but to be fair to those members who pay their bills, and to keep down bad debt, we must adhere to established policies for non-payment.


During winter months we make


an extra effort to work with members so disconnecting service isn’t neces- sary. But many times members fail to respond to the disconnect notice on their bills, or don’t contact us to make payment arrangements. When you realize you may have difficulty paying your electric bill, please contact our consumer service representatives as soon as possible. We can possibly work with you to make payment arrangements. If you abide by the terms of those arrange- ments, then your electric service will not be disconnected. There are government agencies, charitable, and religious organizations who offer energy assistance; some of them are listed here. Although the assistance is certainly helpful, it rarely pays the entire amount a member owes. In that case, members need to contact us so we can develop a payment plan that will help bring the accounts up to date. If a life-threatening situation exists in your home, you need to provide us a certificate completed by a licensed medical doctor or osteopathic doctor, indicating the nature of the life-threat- ening situation. Although the certifi- cate can remain on file as long as it applies to your situation, it can only be used to suspend service disconnection for 30 days.


The co-op is not required to fur- December 2011 VVEC Power Circuit 3


nish service beyond a total of 30 days for a life-threatening condition, without full payment of the account or accept- able payment arrangements on any unpaid balance.


Elderly and/or consumers with disabilities have the option of having either condition noted on their ac- count. Any consumer requesting such notation needs to notify the coopera- tive in writing. Consumers who qualify are those who have a permanent im- pairment which substantially limits the disabled consumer’s ability to pay for utility service, or are 65 years old or older.


Before we schedule a lineman to disconnect your service, we provide a


cut-off notice on your electric bill, and an automated phone call advising you the delinquent bill needs to be paid within 24 hours. You can avoid additional charges by paying your bill on time, or adhering to payment arrangements.


Meters disconnected for non-pay- ment will not be reset on weekends, holidays, or after 7 p.m. on weekdays. While in the process of interrupting service, our linemen can accept pay- ment. There is a $50 trip fee to collect payment or disconnect service and a $50 fee if the lineman has to return to reconnect, for a total of $100. That fee goes up to $150 if the lineman has to return between 3 and 7 p.m.


Agencies Offering Assistance with Electric Bills


SEAC


Community Action DHS DHS DHS


Community Action DHS


Helping Hand Salvation Army Owasso Comm. Res. Community Action Concern DHS


Avant, Sperry, Skiatook Nowata County Nowata County Osage County Rogers County Rogers County Tulsa County


Tulsa County Tulsa County Tulsa/Rogers Counties Washington County Washington County Washington County


396-4108 273-2868 273-2327 287-5800 283-8300 341-5000 581-2401


430-2300, 581-2689 584-6923 582-7201 272-4969 333-8115 336-4693 338-5700


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