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placed on hold seldom wait longer than 30 seconds. Clients have noticed the difference. So did the judges in AAHA’s 2011 Prac- tice of the Year competition. Thanks to P.A.W.S.’ commitment to client service and its high professional standards, it was named third-place win- ner in the general practices category. “Everybody talks about providing
great client service, but at P.A.W.S., they don’t just talk it, they live it,” says Lau- rie Miller, RVT, CVT, CVPM, their AAHA- accredited practice consultant. “From the moment you walk in the
door, you feel valued,” she says. “Each staff member makes you feel like his or her entire reason for getting out of bed that morning was just to take care of you
“We believe the more we offer to our clients in the way of service, the more we will stand out.”
—Randy Aronson, DVM
We deliver exceptional service through effective communication, client education and sincerity of purpose. We empower and educate clients, allowing them to make informed choices and participate in their pet’s care.
Our Wellness Center is an extension of our vision: a destination of comfort, well-being and healing. Our professional facility features comprehensive diagnostic, surgical and advanced therapeutic tools; a caring and experienced team; educational resources; and foremost nutritional and health products.
Our Health Care Team is outstand- ing and continually developing their strengths. Our relationship with animals and their loved ones, as well as our practice culture of excellence, ensures personal fulfillment and profes- sional growth for all team members.
and your pet. I really don’t know how else to put it. You have to experience their client service to appreciate what makes them so special.” “I believe what makes us unique is that
after 30 years of being in the business and 25 years as an owner of another hospital, we decided to pattern this practice after the integrative medicine program at the University of Arizona,” says Aronson. “We offer the best of Western medicine, includ- ing fiberoptic endoscopy and digital dental X-ray. We also offer acupuncture, chiro- practic services and Chinese herbal medi- cines. In addition, we have a full rehabili- tation facility and an underwater treadmill. “We believe the more we offer to our clients in the way of service, the more we will stand out.
P.A.W.S. Mission Statement Healing companion animals and honoring those who love them is our passion and privilege.
We unify the science of conventional veterinary medicine, the benefits of complementary therapies and the art of compassionate care.
Trends magazine, September 2011
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