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Signage a d Ins or Te
EPoS, Digi
Making the most of a bricks-and-mortar presence with the latest retail IT systems for enhancing customer experiences.
Technology: e and Instore , Digital
03
7 NEWS
06 PENNIES: High Street boost for charity
07 DIRECT WINES: Drives growth offshore
08 EAT: Transforms operations with cloud
09 PCI: Tokenisation guidelines released
10 TISCOVER: Optimising user experience monitoring
11 LANDS’ END: Goes international with online presence
12 POS-LINK: Ringing the changes at the till
13 SHUTL: Delivery startup expands service
14 MICROSTRATEGY: Retail IT intelligence
31 FEATURES
EPOS, DIGITAL SIGNAGE AND INSTORE
16 INSTORE: Maximising tech returns
20 PETS CORNER: Adopts Eco lights
22 RETAIL IT: Retailers neglect EPoS at their peril
24 H&M: Sets retail display standard
27 IDC ANALYSIS: Exclusive retail insight
RETAIL COMMUNICATIONS
30 CLINTON CARDS: Mobile networking
31 LA SENZA: Joins up communications
32 DEBENHAMS: Secures remote access
33 UNIQLO: Networks regional presence
CASE STUDIES
34 CARPHONE WAREHOUSE: Award-winning Operational Excellence programme is rolled out across retail, call centres and back-offi ce functions since 2009 using business process management software enabling continuous customer service improvements
35 JD WILLIAMS: Traditionally mail- order retailer increases understanding of new behaviour in its online channel with data integration and analysis
36 STEIN MART: US fashion retailer relies on Rapid7 NeXpose Enterprise Edition to protect its systems and data and meet compliance requirements, while protecting customer trust and its reputation from any damage
36 INNOVATIONS
37 ERASABLE E-PAPER: Cost-effective display technology may offer solution for printed point-of- sale posters and signs that can be re-used up to 260 times
37 CLOUDKEY: “Distributed key” technology aims to reduce payment fraud by allowing customers to store personal information locally, locked with secure cloud keys
38 NANO GATE: Theft solutions provider launches small electronic article surveillance gate to offer big protection against theft in unprotected zones
38 NEXEON: Rechargeable lithium-ion battery manufacturer investment boost to further develop the use of longer- lasting silicon anodes in place of carbon
JULY/AUGUST 2011 RETAIL TECHNOLOGY
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