news to use CRUISING Crystal's Fall specials
Excellence in Travel FRED. OLSEN CRUISE LINES
"We have recently launched the new brochure of cruises for 2012/13, with our ‘No Fuel Surcharge Guarantee'"
LOL NICHOLS General sales manager, Fred. Olsen Cruises
BY LAURA GELDER Crystal Cruises is showcasing New
England and Canada's natural colours this Autumn, in four 10- and 11-night sailings between New York and Montréal. Crystal Symphony's shore excursions
will cover 12 new historical experiences in Manhattan, Newport (RI), Boston, Bar Harbor (Maine), St John (Halifax) Québec City and Montréal. Cruisers will explore Salem's Witch
Trial site near Boston; marvel at New York's Brooklyn Bridge in a walking tour; take a Victorian-era stroll with
costumed guides in Bar Harbor; peruse Newport's colonial district; enjoy afternoon tea in Halifax and ride a horse-drawn carrriage in Montréal. The excursions are available as either
group or 'Private Adventure Options'. Prices start from £3,619pp including
flights with British Airways, overseas transfers, a one-night pre-cruise hotel stay in Montréal, 10 nights in a deluxe stateroom with picture window including all meals and soft drinks, port taxes and a $500pp onboard credit.
www.crystalcruises.co.uk
All Discovery offers training All Discovery Cruising Lines,
which includes Voyages of Discovery, Swan Hellenic and Hebridean Island Cruises, has launched training modules on an agent training site, along with incentive prizes for users. The new modules cover the winter 2011/12 and summer 2012 product. The site offers a unique video-based training system that allows agents to learn all about Discovery Cruising and informs them why they should be selling each of the three brands, with detailed information on each of the discovery cruising brands.
CRUISING IN BRIEF
Voyages to Antiquity revised Due to continuing unrest in Libya and
Syria, Voyages to Antiquity has revised its autumn programme. The November 8 2011 departure – now called Ancient Wonders and the Holy Land – will feature Jerusalem and Bethlehem. The final cruise, Red Sea, Petra and Suez Canal, will include a stay in Amman.
www.voyagestoantiquity.com
Antarctic dream a reality The Antarctic Dream claims to be the
only ship offering an air-cruise option to the Antarctic Peninsula this coming season. Passengers navigate the Drake Passage once. Departure is by ship from Ushuaia and return by plane to Punta Arenas, Chile, or vice versa. Sold by Audley Travel and Journey Latin America.
www.antarcticdream.com
What does winning one of our Champions' awards for offering the highest overall level of satisfaction mean to you? A great deal! It is always wonderful to get positive acknowledgement for all the hard work put in by the Fred. Olsen Cruise Lines sales team. We work very closely with our travel trade partners and would like to thank everyone who voted for us.
How important are travel agents to your business? Travel agents are of paramount importance to us: in fact well over 90 per cent of our business is done through agents. For this reason, we work hand-in-hand with them, offering sales and marketing support, special incentives, training – both online and in person – familiarisations and much more throughout the year.
Do you have any training, workshops or other initiatives planned for agents in 2011/12? We have a programme of training on-board ships, plus online training at the Travel Agent Centre on
To celebrate the launch of the updated site, agents and trade partners can enter a weekly draw to win a case of wine – but hurry, it ends July 31.
www.discoverycruisingexpert.com
our website. We operate four educational trips, for a total of 80 agents, where they experience a Fred. Olsen cruise and attend business sessions, and we conduct ship visits in UK ports.
Please tell us about anything new that you would like to highlight to our readers? We recently launched the new brochure of cruises for 2012/13 with our ‘No Fuel Surcharge Guarantee’ and we have re-launched our cruise enhancement programme, Vistas – with many new guest speakers and interesting topics. We also continue to offer our Flagship Golf programme on selected cruises (which is pre-booked and commissionable.)
Contact Information
Fred. Olsen Cruise Lines T: 01473 746164 E:
cruise.sales@
fredolsen.co.uk W:
www.fredolsencruises.com
TRAVEL AGENTS CHOICE AWARDS
Look out for details of the 2011 Travel Agents Choice Awards (TACA) in the September issue of Selling Long Haul
www.sellinglonghaul.com
www.sellinglonghaul.com • July/August 2011 13
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