The Review ➔ Scotsman off to a flyer
A NEW Flying Scotsman express service between Edinburgh and London King's Cross is the highlight of East Coast's new timetable and wide-ranging improvements to services announced at the end of May. The new four-hour service departs Edinburgh Waverley each weekday at 5.40 stopping only at Newcastle, at 7.03, and arriving at London King's Cross at 9.40. The express service chops over 20 minutes off the operator's other services on the route, and it has renamed one of its locomotives as the Flying Scotsman. East Coast has also introduced week-round services from London to Harrogate and London to Lincoln – the first for 20 years – and upgraded its First Class product to feature a Quiet Coach and a complimentary at-seat food and drink service. East Coast's managing director, Karen Boswell, says, “The Flying Scotsman, improved First Class offer and timetable will help us to continue to grow our market share against the airlines. “They represent the biggest improvements to the East Coast route for a generation and will bring more seats, more services and many faster journeys for millions of customers.“ East Coast's market share on the Edinburgh to London route
ON THE GROUND
TRISTAR EXTENDS FLEET OPERATIONS
BTM NEWS
CHAUFFEUR service company Tristar
Worldwide has established new fleet operations in New York and Hong Kong as it continues with its strategy to operate its own vehicles in key city locations. The new fleet operations will
be supported by three central offices in London, Boston and Hong Kong that cover the EMEA, Americas and Asia regions respectively. ”This is a great moment
has risen from 21 per cent in 2008 to 27 per cent in 2010, with its share of the Newcastle-London route rising from 59 to 64 per cent over the same period. Boswell adds, “We've been listening to what our customers want: many of them have asked us to bring back train naming and to provide an early morning fast express service from Edinburgh, the Borders and North East England to arrive into London well before 10.00. We’ll achieve both in style with our new Flying Scotsman service.” The new timetable has been developed over ten years and features 19 more weekday
PRINT_BIZ-TRAVEL-MAG.pdf 1 17/06/2011 12:17
services – an increase from 136 to 155 – equating to more than three million extra seats a year. East Coast anticipates its new
First Class complimentary meal service will entail serving more than one million meals a year, a ten-fold increase on the previous provision. The operator invested over £12million on improvements to its First Class product. The launch of the Flying Scotsman service coincided with flight disruptions caused by the Icelandic Ash Cloud, with the result that East Coast carried almost 5,000 extra passengers between Edinburgh and London on one day alone.
for the Tristar brand which, with three central offices in London, Boston and Hong Kong and fleet now being operated in five global cities, can continue to provide a unique and consistently high level of service in markets around the world,” says Dean De Beer, chief executive of Tristar Worldwide. Last year, the company operated more than 400,000 journeys in more than 80 countries with an on-time record that exceeded 99 per cent. It employs over 750 people and operates a 24-hour reservation hotline.
C M Y CM MY CY CMY K
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76