INSIDE THIS ISSUE


“Companies should continu- ously track the whereabouts and safety of their travellers”


10 AMANDA KOTENKO


AMERICAN EXPRESS BUSINESS TRAVEL


July/August 2011


13


48 FEATURES


“Rate sourcing by itself doesn’t generate savings. Only good pro- gramme manage- ment can do that“


16 JEAN SQUIRES


BUSINESS DEVELOPMENT, EMEA, LANYON


20 Car Rental Suppliers making environmental gains as business comes back


27 Traveller Tracking More options on the market for keeping tabs on travellers


48 Low-Cost Carriers The lines blur between LCCs and legacy carriers


56 Hotel Groups in the UK The brands fight back against budget and boutique sectors


REGULARS


6 The Knowledge Corporate case study


“We focus on the mid-market, offering a credible alternative to both four-star and budget hotels“


18 JOHN BRENNAN CEO, JURY'S INN


8 The Knowledge Buyer perspective


10 The Knowledge Step-by-step guide


12 The Knowledge Supplier perspective


13 Question Time Getting to grips with one reader's travel policy queries


14 Event preview The Business Travel Conference


16 The Debate Have RFPs had their day?


18 The Conversation With Jury's Inn chief executive officer, John Brennan


26 Event report The GTMC Conference


72 Reality Check Product reviews by those in the know


THE REVIEW


47 Sixteen pages of news stories, trends and developments, plus updates from ITM, ACTE and HBAA


DEPARTURES


64 Meeting in... Dundee 67 On Business in... Brussels 68 Flying to... Latin America


“Travel needs to reinvent itself and change the way it works. There is no other industry I know that does not pay for its infrastructure. We shouldn’t be immune to change”


So says Anne Godfrey, chief executive, Guild of Travel Management Companies


27


56


26


68


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