OUTSOURCINGISSUE 27
WAITROSE SIGNS UP SUPPLY CHAIN MANAGEMENT
supply chain management solution. The new three-year contract builds on a relationship the two companies have developed for more than 10 years and follows the successful implementation of Axis across a selection of trade lanes over the last four years. The two companies will be working in even closer collaboration alongside all the supply chain stakeholders to further develop the best possible system and platform of collaborative planning, forecasting and replenishment. This will ensure a greater variety of choice, better availability, shorter lead times, and lower inventory, all at reduced costs. Andrew Shaw, Waitrose wines buying
W
manager, said: “The JF Hillebrand solution will result in a responsive and robust supply chain which will reduce our stockholding – a critical
aitrose has awarded JF Hillebrand a contract to manage its wine imports with its Axis
The specialist logistics provider to the global
beverage market has recently signifi cantly upgraded its Axis system, but said collaboration with all the partners in the supply chain is just as important as the technology. “For instance, we work with our
factor in enabling our network to absorb the tremendous business growth we have planned for the future. “By entering this agreement we have
established a mutually benefi cial partnership with our suppliers and JF Hillebrand and look forward to further developing this in the coming years.”
customers and the wine suppliers so that the suppliers produce to forecast, rather than produce to order,” said Rob Turvey, JF Hillebrand supply chain management managing director. “This, together with the visibility throughout the supply chain given by Axis, typically reduces lead times signifi cantly, often halving them.” The visibility, via a web-based common global platform for all stakeholders, also gives JF Hillebrand’s customers real-time access to all key performance indicator (KPI) fi gures, allowing them to measure suppliers’ (including the provider’s own) service levels, as well as stock levels, lead times and other performance indicators.
MANAGED SERVICES OPTIMISE M&S DELIVERY
Marks & Spencer Group recently revealed it was working with business process outsourcing services provider Cognizant to drive business effectiveness, and provide superior customer experience. As part of a multi-year managed
services contract, Cognizant is providing end-to-end, integrated applications and infrastructure management services to Marks & Spencer (M&S) supporting mission-critical applications spanning multiple lines of business and functional areas, such as procurement, supply chain, forecasting, sales, stock replenishment, and fi nancial management. Cognizant’s service delivery provides M&S with application support services that provides Level 2/3 support for all applications that support all lines of business and are used by end-users at stores, warehouses and head offi ce.
A series of remote IT infrastructure management (RIM) services based on the IT Infrastructure Library (ITIL) industry standard framework drive operational effi ciencies, enhance quality of service and enable virtualisation. They also encompass a pre-built catalogue of productised services, an operations maturity model, and Cognizant’s proprietary RIM 2.0 managed services framework.
The relationship has delivered faster and more effi cient resolution of incidents and problems to increase system availability and stability, while proactively monitoring and managing capacity and security provisions, and governing all changes that get into production systems. While service continuity ensures all systems have adequate provisions and are ready to cope with any critical outages, ensuring business continuity and operations.
It also includes operational acceptance testing to ensure high operability across applications, infrastructure and networks. And non-production services ensure environments are available when required for timely delivery of projects. “As a result of a number of service
improvement initiatives delivered by Cognizant over the last year, we are now more confi dent about promising our business better system availability, capacity, and stability,” said Damone Quigley, head of infrastructure and application services at M&S. “Ever since our relationship began in 2009, both M&S and Cognizant have demonstrated an open, trust-based relationship that has created a strong foundation from which to deliver further effi ciencies and achieve more positive outcomes in the coming years.”
MARCH/APRIL 2011 RETAIL TECHNOLOGY
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