22 LOSSPREVENTION&SECURITY
IT VENDORS SHARE SECURITY TIPS
R
etail Technology always tries to illustrate how retailers are tackling loss prevention and security issues through
tangible technology implementation examples. But this year we also canvassed opinion from a few of the IT vendors behind the technologies retailers invest in. From a networking point of view, Mike
Bielinski, Vodat International chief executive, said: “It’s becoming increasingly diffi cult for smaller organisations to fully protect themselves from data theft and/or potential attacks on their networks. Just knowing what attacks are possible is a major undertaking in itself as the ‘criminal’ will always be looking for new opportunities to exploit weaknesses. Using a secure network is of course one way, but if that is not possible then at least monitoring activity is another and using both is even better.” Kevin Burns, BT Expedite PCI expert,
added: “A number of retailers have implemented tokenisation, which allows the same level of analysis and the same opportunity to see the customer across their channels without the need to hold the Primary Account Number [PAN] of a customer’s card. At the same time, the levels of analysis for ‘customer not present’ transactions has increased, with both the
card scheme verifi cation processes being implemented and risk analysis used to ensure that the customer is who they say they are and that their address is verifi ed. “The need to retain customers is also being tackled in alternative ways, for example with the introduction of electronic gift and loyalty schemes, which can utilise the customer’s mobile phone, rather than relying on plastic cards and paper vouchers. Overall though, the most cost-effective solution is often to consolidate, using a managed service
NEW PAYMENT SYSTEM MEETS CHARITY COMPLIANCE
The Royal National Institute of Blind People (RNIB) has implemented a card payment system from Commidea to process payments for its online shop and call centre and support its Payment Card Industry Data Security Standard (PCI DSS) requirements. The RNIB online shop and call centre sell a variety of products, ranging from guide canes to talking kitchen scales that help blind and partially sighted people live independently. RNIB also needed a simple refund capability to make the process more effi cient for both its customers and staff, enabling more resource to be focused on supporting people with sight loss.
Commidea’s solutions are pre-approved by all UK acquirers and meet PCI DSS compliance requirements, which is of paramount importance to the charity, otherwise RNIB could face fi nes, warnings and removal of the facility to take payments. “The process of implementing a new payment system with Commidea has been very
straightforward. I found the Commidea team to be knowledgeable and they provided us with sound advice throughout the process,” commented Barry Goold, RNIB solutions manager.
RETAIL TECHNOLOGY MARCH/APRIL 2011
where the service partner can help to simplify Payment Card Industry Data Security Standards (PCI DSS) compliance, while also providing the benefi t of collaborative developments and roadmaps.” Benjamin Boulnois, UK country manager at Digital Persona, preferred to call out insecure point-of-sale (PoS) systems. “One of the biggest concerns for retailers is how to properly secure retail PoS systems,” he said. “Retailers face the twin problems of protecting their customers’ sensitive information, along with the need to safeguard confi dential business information, including costs and sales fi gures. That’s why biometric authentication is becoming increasingly widespread and will soon become ubiquitous among retailers that wish to give themselves the greatest possible protection from fraud, while also reassuring their customers that they too are protected from fraud.” Sarah Kellett, retail consultant at Fujitsu UK
& Ireland, focused on shrinkage. “The current economic climate has created a ‘perfect storm’ in which theft by both employees and customers is likely to become more prevalent,” she said. “Yet retailers continue to resist talking
about shrinkage – it is tough to fi nd hard facts around the full impact on profi ts.” Yet, she added: “There are many ways to signifi cantly reduce these losses – now is the time for retailers to confront the elephant in the room.”
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