phc april 2011 www.phcnews.com


phc: Can you describe Triangle Tube’s commitment to contractor education and training?


Clisham: Triangle Tube’s growth has been fueled by our relationship with our customers. We have built our product line and our company on supplying them efficient, reliable products backed by knowledgeable


busiest in the winter months where it is not unusual for us to train more than 100 people in a month. Overall we trained over 750 people in 2010 and our goal for 2011 is to exceed 1,100.


phc: Any new products featured in the training?


Clisham: We have completely


choices. If they are bringing others they can register them as well. Finally they can pay for the course securely online to complete the registration. This guarantees them a spot immediately and they receive a confirmation email.


The training is 1½ days with the first day beginning at 8:30 a.m.


phc: What does the contractor glean from this training?


Clisham: The benefits of the


training are: • Better knowledge of the


complete hydronic system which results in higher efficiency, less rework and call-backs, and quicker installations. • Better knowledge of the


products with benefits as above. • Opportunity to gain from the


The facility has a dedicated lounge where attendees can get a break from the classroom and make phone calls, check email, or check the weather and news on the flat screen TV.


and friendly technical support. We know that for our training


program to be successful, the contractor must leave feeling confident not only in the product itself, but in their ability to install and service it. After all, Triangle Tube’s products are really a reflection on them. So we have invested in a facility and a program that ensures that they leave with this confidence. This pays off for everyone. Homeowners get a reliable product that was properly installed. The contractors receive fewer call-backs and increased business due to improved efficiency, better product knowledge and confidence. And Triangle Tube experiences fewer technical service calls and higher sales. We know that the faith and knowledge of the product by our certified contractors makes an impression on our ultimate customer, the homeowner. Our commitment to training goes beyond our Corporate Headquarters. We have training facilities in Denver, Colorado and Toronto, Ontario with functioning boilers where we conduct monthly training sessions. Greg Manna heads our training efforts in Blackwood and Toronto while Rick Mayo leads the training in Denver. Both have more than 20 years of experience in hydronics and bring much more to the classes than your basic product information.


phc: How many contractors do you expect to train in a month; year?


Clisham: Training sessions are


65


remodeled our training program with the new facility. Contractors can now sign up for a certification course in either the Prestige Boiler or the Challenger Combination Boiler. The first day of the course is completely dedicated to the primary boiler. The second day of training begins with an overview of the other Triangle Tube products and then moves quickly to the “electives” that the attendee selects. These topics include Hydronic System Design, Advanced Hydronic System Design, Prestige Cascade Boilers, and Hydronic Controls. The Challenger is new for 2011


featuring a unique heat exchanger that provides both heat and hot water from the primary heat exchanger. This results in fewer components and a more compact, lightweight and easy to install product.


phc: Do you have a schedule or is it an open training? How long is the training?


Caption


Clisham: The other unique feature of our training is that attendees can manage their training online. Our website provides a calendar of training dates and course topics. Once the course and date are selected they can select their hotel needs and “Elective”


experiences of classmates. • Opportunity to work through


difficult installations with instructors, technicians, and engineers. • Opportunity to get “elbows deep”


in the complete product range and better understand the internal workings of the product. • Opportunity to learn the


advantages and disadvantages of products that enable them to specify the right product for the installation. • Better confidence in the


product and their ability which will drive sales. After all, if the homeowners sees that you know the product, and have been to the facility for training they know that you are a committed professional that will do a better job and stand behind your work.


phc: Hands-on training is important. Does the new training facility offer more of that?


Clisham: Yes, the new facility goes


from six working boilers to 24 working boilers, with 12 available for use at a time. Something else new are “tear down” models that will be used to give attendees the chance to get deep into the boiler. ;


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