HYDRONICS
Triangle Tube opens training, customer support and engineering facility
BY JOHN MESENBRINK
and engineering facility. Phc news recently caught up with Gerry
T
riangle Tube recently invested in a new 20,000-sq.-ft. training, customer support
boilers can be used at a time. The lab has been designed to accept both the Prestige and the Challenger boilers depending on the class. In addition the lab contains the functioning Prestige
coffee and their lunch. The 7,000-sq.-ft. of office space has allowed our engineering and technical support team to move closer to our sales, operations, and customer service team. This enables more interaction and productivity throughout Triangle Tube and we are already seeing improved results. The facility officially opened on
Tuesday, March 29 when our sales representatives will attend the first courses in the new Challenger boilers.
phc: In a “down” economy, it seems that Triangle Tube is making a significant investment in the company. Why now?
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Clisham: Triangle Tube has experienced rapid growth over the last decade. We have had tremendous success with both our training program and our product line. In fact the two are closely related.
While the economy has been down,
ube has created more than 1,100 square feet of lab space where up to 12 functioning boilers can be used at a time.
T riangle T
Clisham, vice president of marketing for Triangle Tube to talk about this exciting news.
phc: Can you please describe a little bit about the facility and for what it will be used?
Clisham: The facility has been built
around Triangle Tube’s philosophy of not only providing a high performing product, but doing so with a unique ingenuity. Our new Training and Customer Support Center follows the same path. The facility provides a unique environment that enables attendees to learn not only about the products but also exchange ideas and trends in hydronics with their classmates and the Triangle Tube team. The training area includes two 825-
square-foot classrooms that can hold up to 32 people. Our desire is to keep the training class size at 24 people or fewer to encourage better interaction. One training room is equipped with a SMART board that has been proven in schools to improve knowledge retention and interaction. Once we have developed our knowledge of the system we will bring it to the second classroom.
For hands-on experience we have
created more than 1,100 square feet of lab space where up to 12 functioning
Cascade Boiler and Smart Indirect Fired Water Heater that provides heat and hot water to the facility.
When not in class or the lab, there is a dedicated lounge where attendees can get a break from the classroom
at Triangle Tube we have experienced continued growth and have a 10-year record of uninterrupted growth. But we know that this cannot be taken for granted and we need to continue to go from strength to strength. In order to sustain our growth in the
decade ahead we see no higher priority than training. We believe the best investment opportunity is in the ongoing education of our customer base, in terms of application knowledge, proper installation practices, trouble shooting methods, and service programs. Our customers
The training area includes two 825-square-foot classrooms that can hold up to 32 people.
and make phone calls, check email, or check the weather and news on the flat screen TV. For refreshments there is a dedicated dining area where attendees can enjoy doughnuts and
can be assured of learning the latest trends and technologies of Hydronics from Europe and how it best fits in the North American market.
phc april 2011
www.phcnews.com
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